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Update Programming Hands Free Module Customer Satisfaction Enhancements (GROUP 91, NO. 12-13)

Publication date: 2012-06-01
Reference number: GROUP 91, NO. 12-13
Supersedes refnos: 2029585

UPDATE PROGRAMMING HANDS FREE MODULE CUSTOMER SATISFACTION ENHANCEMENTS

UPDATE PROGRAMMING HANDS FREE MODULE CUSTOMER SATISFACTION ENHANCEMENTS

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 91, NO. 12-13 (2029585), Date of Issue:  June 1, 2012
VOLKSWAGEN: Routan 2012
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
APPLICABLE MODELS AND YEARS

Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To
Routan 2012 All All All All

CONDITION

91 12 13  June 1, 2012 2029585 

NOTE: This bulletin applies to vehicles built before 1/1/2012.

TECHNICAL BACKGROUND

This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).

NOTE: This bulletin applies to vehicles built up to January 1, 2012 equipped with Uconnect™ VOICE COMMAND W/BLUETOOTH sales code RSP (RSP is sales code for the external Hands Free Module)

The following applications are not part of this update or have an internal Uconnect™ application.

PRODUCTION SOLUTION

Updated HFM Software as of 1/01/2012.

SERVICE

These enhancements are for the HFM that end with the part number AB. 

NOTE: After the HFM has been updated it will have these enhancements
NOTE: USB mode resume will no longer "resume" after ignition OFF.

Diagnosis

Using StarMOBILE®, determine the HFM part number. The HFM part number can be found under Module Information for the HFM.

Is the HFM Part number one of the following: AB?

  1. Yes:  Perform the Repair Procedure.
  2. No:  This service bulletin does not apply. Further diagnostics may be required. If the customer describes the symptom, perform the Repair Procedure.

Repair Procedure

NOTE: One USB Cable 7B0051446 may be used to service multiple vehicles (figure 1).
G08425725
  • Remove knee bolster to gain access to HFM module as seen in figure 2.
    G08425726
  • Temporarily install USB cable P/N 7B0051446 into the HFM as seen in figure 3.
    G08425727

Prepare USB Memory Stick

NOTE: Preparation of the USB memory stick involves a proprietary module flash application to a USB memory stick. The USB memory stick is then used to flash update the Hands Free Module.

Verify that the Hands Free Module is functioning as designed. If DTC's are present, record them on the repair order and repair as necessary before proceeding further.

  • For the AB update, open the AK/AB uconnect.zip file from ServiceNet and download the uconnect.upd file to a blank USB memory stick.
  • The file can be found by selecting Technical References, and then Technician Helpline. 

Perform Software Programming

NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. DO NOT allow the charging voltage to climb above 13.5 volts during the flash process.

In the event of software programming failure the system will respond with an audio prompt indicating "Digital Signature not recognized" or USB Mass Storage device not compatible". If this should occur, download the software programming to the USB Flash Drive using a different USB port on the computer. If this does not resolve the issue use another brand of flash drive.

Damage to the HFM may occur! DO NOT interrupt vehicle power, cycle ignition, or remove the USB memory stick while performing software programming. If the software programming is interrupted and an audible prompt is NOT heard after pressing the radio's phone button (with the radio volume set at 3/4 volume or higher, the HFM module will need to be replaced. If the software programming is interrupted and an audible prompt IS heard after pressing the radio's phone button the flash can be reattempted. 

  1. Ensure all doors and windows are unlocked and closed, open driver door and set door latch to closed.
  2. Insert the HFM software update USB Memory Stick into the Remote USB Port Connector
  3. Press and release the radio's Uconnect™ Phone button and, following the HFM verification prompt, say "Set-up, Software Update". The system will respond with an audio prompt stating: "Starting Software Update, Please Wait".
  4. The audio prompt will be followed by periodic beeps for approximately 20 minutes. After the periodic beeps end, the radio will exit re-flash mode and return to the last radio mode.
    NOTE: DO NOT  remove the USB memory stick at this point.
  5. Wait one additional minute for the HFM to complete the update and reset.

Verify Software Programming

  1. Press and release the phone button.
  2. Quickly turn the radio volume control knob to above 3/4 of maximum volume and leave it there.
  3. Did the vehicle audio system play any of the following verification prompts: "Uconnect™ Ready ... beep", "Ready ... beep", or just an audible "beep"?
    1. Yes:  Proceed to step 4.
    2. No:  Proceed to step 7.
  4. Press and release the phone button to end the session.
  5. Using StarMOBILE, determine the HFM part number. The HFM part number can be found under ECU Information, HFM, ECU Overview.
  6. Is the HFM Part number end with AC level?
    1. Yes:  Proceed to step 8
    2. No:  Proceed to step 7
  7. Have you attempted the programming procedure at least twice previously?
    1. Yes:  This service bulletin does not apply. Further diagnostics may be required.
    2. No:  Reattempt the 'Perform Software Programming' procedure.
  8. Remove and properly store the USB Memory Stick.
  9. Using StarMOBILE clear any faults which may have been set during the relish procedure.

WARRANTY

NOTE: This bulletin applies to vehicles built before 1/1/2012.

All Routan pre and post road test time units are included in the labor operation. Therefore, no road test time units will appear in the designated area within the warranty table.

WARRANTY INFORMATION

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual(1)
Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To
Routan 2012 All All All All
SAGA Coding 
Claim Type: Use applicable Claim Type (1)
Service Number: Damage Code HST Damage Location (Depends on Service No.)
9189 0039 CWM2029585 Use applicable when indicated in ElsaWeb (L/R)
Parts Manufacturer Routan USM(2)
Labor Operation (3): Diagnose Only - HFM Part Number Correct, No Further Action Required. 91890199 = 20 TU
Labor Operation (3): Diagnose and Reprogram HFM Module 91892599 = 50 TU
Causal Part : Select Labor Operation 9189XXXX
Diagnostic Time (4)
GFF Time expenditure 01500000 = 00 TU max. NO
Road Test 01210002 01210004 NO
Technical Diagnosis 0132xxxx = 00 TU max. NO
Claim Comment: Input "As per Technical Bulletin 2029585" in comment section of Warranty Claim.
(1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
(2) Code per warranty vendor code policy.
(3) Labor Time Units (TUs) are subject to change with ELSA updates.
(4) Documentation required per Warranty Policy Procedures Manual.

REQUIRED PARTS AND TOOLS

PARTS INFORMATION

Part Description Part No: Quantity
USB Cable 7B0051446 1 allocated per dealer (Not reimbursable under warranty)
TOOLS INFORMATION

Tool Description Tool No:
Midtronics Battery Tester/Charger InCharge 940 (INC-940)
StarMOBILE Hand Held Tool CH9401
StarMOBILE Vehicle Cable CH9404D
StarMOBILE Documentation Kit N/A

ADDITIONAL INFORMATION

All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. 

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