Symptom Troubleshooting Index
WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2015 Honda Crosstour, 2014 Honda Crosstour, 2013 Honda Crosstour, 2012 Honda Crosstour, and 2011 Honda Accord Crosstour. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Poor AM or FM radio reception or interference | Symptom Troubleshooting (see POOR AM OR FM RADIO RECEPTION OR INTERFERENCE ) | Antenna lead short or open in the wire |
| Audio unit power switch will not turn on (No information display and no sound) | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) ) | - |
| Audio unit power switch will not turn off | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN OFF ) | - |
| No sound is heard from the speaker(s) (display is normal) | Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) ) | - |
| Auxiliary input sound is low or cannot be heard | Symptom Troubleshooting (see AUXILIARY INPUT SOUND IS LOW OR CANNOT BE HEARD ) | - |
| Audio system sound is weak or distorted (display is normal) | Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) ) | - |
| Radio preset memory is lost | Symptom Troubleshooting (see RADIO PRESET MEMORY IS LOST ) |
|
| Volume does not change | Symptom Troubleshooting (see VOLUME DOES NOT CHANGE ) | - |
| Volume does not increase with speed | Symptom Troubleshooting (see VOLUME DOES NOT INCREASE WITH SPEED ) | - |
| Volume is too high or too low when driving at freeway speeds | Symptom Troubleshooting (see VOLUME IS TOO HIGH OR TOO LOW WHEN DRIVING AT FREEWAY SPEEDS ) | - |
| Radio tuner does not change stations | Symptom Troubleshooting (see RADIO TUNER DOES NOT CHANGE STATIONS ) | - |
| Audio system information does not display on the audio-HVAC (sub) display unit | Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO-HVAC (SUB) DISPLAY UNIT ) | Check for and resolve all B-CAN related DTCs before troubleshooting the audio-HVAC subdisplay unit or audio-HVAC display unit |
| Security indicator does not work properly | Symptom Troubleshooting (see SECURITY INDICATOR DOES NOT WORK PROPERLY ) | - |
| Audio unit button illumination does not work | Symptom Troubleshooting (see AUDIO UNIT BUTTON ILLUMINATION DOES NOT WORK ) | - |
| Audio remote switch does not work properly | Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY ) | - |
| Audio disc does not load | Symptom Troubleshooting (see AUDIO DISC DOES NOT LOAD ) | - |
| Audio disc does not eject | Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT ) | - |
| Audio disc changer does not load all six discs | Symptom Troubleshooting (see AUDIO DISC CHANGER DOES NOT LOAD ALL SIX DISCS ) | Tire pressure (over-inflated), disc smudged, dirty, or scratched |
| Audio disc changer does not move between discs | Symptom Troubleshooting (see AUDIO DISC CHANGER DOES NOT MOVE BETWEEN DISCS ) | - |
| Unable to select audio disc changer (with navigation system) | Symptom Troubleshooting (see UNABLE TO SELECT AUDIO DISC CHANGER (WITH NAVIGATION SYSTEM) ) | - |
| Poor or no sound with audio disc changer (with navigation system) | Symptom Troubleshooting (see POOR OR NO SOUND WITH AUDIO DISC CHANGER (WITH NAVIGATION SYSTEM) ) | - |
| Audio disc does not play | Symptom Troubleshooting (see AUDIO DISC DOES NOT PLAY ) | Foreign objects such coins or paper inserted in the audio disc changer/CD player |
| Audio disc skips | Symptom Troubleshooting (see AUDIO DISC SKIPS ) | Tire pressure (over-inflated), disc smudged, dirty, or scratched |
| Audio unit button does not work | Symptom Troubleshooting (see AUDIO UNIT BUTTON DOES NOT WORK ) | - |
| Audio unit disc indicator does not work | Symptom Troubleshooting (see AUDIO UNIT DISC INDICATOR DOES NOT WORK ) | - |
| Booming sound while driving with audio unit on or off | Symptom Troubleshooting (see BOOMING SOUND WHILE DRIVING WITH AUDIO UNIT ON OR OFF (PART 1) ) | - |
| USB device does not function | Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION ) | Compatibility of the USB devices (see Owner's Manual) |
| USB input sound is low or cannot be heard | Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD ) | Compatibility of the USB devices (see Owner's Manual) |
| Error code: XM NO SIGNAL is displayed | Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED ) | - |
| Error code: XM ANTENNA or XM Loading is displayed | Symptom Troubleshooting (see ERROR CODE: XM ANTENNA OR XM LOADING IS DISPLAYED ) | - |
| XM radio display is blank and no station information is displayed | Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED ) | Also refer to AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO-HVAC (SUB) DISPLAY UNIT |
| XM radio preset memory is lost | Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST ) | - |
| Poor or no sound with XM radio (Audio unit does display XM channels) | Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) ) | - |