Service Advisor Preparations

Exact determination by questioning the customer using the checklist.
Pay attention to TPIs (Technical Product Information) in the Technical Service Handbook (HST).
In some cases a road test with the customer if necessary also in a washer system.
If leaking vehicle fluids are determined a targeted work order can be created.
Visual inspection of damaged seals, accident damage and blockages of water drains such as in the plenum chamber.
Give the filled out checklist, TPIs (Technical Product Information) and the result of the conversation with the customer to the technician.