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Symptom Chart - SYNC System

WARNING: This page is about a different car, the 2010 Mercury Mariner and 2010 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.
SYNC SYSTEM SYMPTOM CHART

Condition Possible Sources Action
  • The SYNC system is completely inoperative
  • Audio system concern
  • Communication network concern
  • Customer error
  • Customer device
  • Unable to pair Bluetooth device
  • Incompatible Bluetooth device.
  • Customer error
  • Customer Bluetooth device
  • Accessory Protocol Interface Module (APIM)
  • An individual Bluetooth device feature is inoperative
  • Customer device compatibility
    NOTE: If a Bluetooth device is able to pair with the SYNC system, there are no concerns with the APIM  .
  • INSTRUCT the customer to review the device compatibility list on the SyncMyRide website  . Not all phone features are available through the SYNC system. This is normal operation.
  • The Universal Serial Bus (USB) port is inoperative/does not operate correctly
  • Customer USB  device
  • USB  cable and port
  • APIM 
  • The steering wheel controls are inoperative/do not operate correctly
  • Wiring, terminals or connectors
  • Clockspring
  • Steering wheel controls
  • Audio Control Module (ACM)
  • APIM  (without navigation only)
  • The audio input jack is inoperative/does not operate correctly
  • Wiring, terminals or connectors
  • Audio input jack
  • APIM 
  • Poor quality/distorted/no sound while in SYNC mode
  • Wiring, terminals or connectors
  • APIM 
  • ACM 
  • The SYNC system audible prompts are inoperative/do not operate correctly
  • Wiring, terminals or connectors
  • Customer setting
  • ACM 
  • APIM 
    NOTE: The audible prompts include the Text-To-Speech (TTS) feature, voice prompts, and ringtones.
  • GO to PINPOINT TEST Z .
  • During a phone call, no incoming audio is heard in the vehicle
  • Wiring, terminals or connectors
  • Customer setting
  • ACM 
  • APIM 
  • Voice recognition is inoperative/does not operate correctly
  • Fuse
  • Wiring, terminals or connectors
  • Microphone (part of the auto-dimming interior mirror)
  • Steering wheel controls
  • ACM  (if equipped with navigation)
  • APIM 
  • During a phone call, no outgoing audio is heard on the outside device
  • Fuse
  • Wiring, terminals or connectors
  • Microphone (part of the auto-dimming interior mirror)
  • APIM