DTC P2711 Implausible Transmission Shift Sequence Stored In The Transmission Control Module (V301403)

Publication date: 2015-09-29
Reference number: V301403
Supersedes refnos: 2028714, GROUP 30, NO. 12-01, GROUP 30, NO. 12-02, GROUP 30, NO. 12-05, GROUP 30, NO. 13-01, GROUP 30, NO. 13-02, GROUP 30, NO. 13-03, GROUP 30, NO. 14-01, GROUP 30, NO. 14-03, GROUP 30, NO. 15-01

DTC P2711 IMPLAUSIBLE TRANSMISSION SHIFT SEQUENCE STORED IN THE TRANSMISSION CONTROL MODULE

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 30, NO. 15-01 (2028714), Date of Issue: September 29, 2015

VOLKSWAGEN:	2009 (A5) Jetta Wagon, (A5) Golf; 2009-2010 (A5) Jetta Sedan; 20010-2012 (A6) Jetta SportWagen, Golf Wagon; 2009-2012 CC, Eos, Passat
GROUP:	30 - Clutch

Superceded Bulletin(s): GROUP 30, NO. 14-03, Date of Issue: August 7, 2014

APPLICABLE MODELS AND YEARS

Model(s)	Year(s)	Eng. Code(s)	Trans. Code(s)	VIN Range From	VIN Range To
(A5) Jetta Wagon	2009	All	DSG (02E)	All	All
(A5) Golf	2009	All	DSG (02E)	All	All
(A5) Jetta Sedan	2009-2010	All	DSG (02E)	All	All
(A6) Jetta SportWagen, Golf Wagon	2010-2012	All	DSG (02E)	All	All
CC	2009-2012	All	DSG (02E)	All	All
Eos	2009-2012	All	DSG (02E)	All	All
Passat	2009-2012	All	DSG (02E)	All	All

CONDITION

30 15 01 September 29, 2015 2028714 Supersedes T. B. V301403 dated August 7, 2014 to update vehicle table to include MY09-10 Passat.

DTC P2711 Implausible Transmission Shift Sequence Stored in the Transmission Control Module

Tip:

This Technical Bulletin is for fault code P2711 ONLY , if any other faults appear with this code, perform normal GFF processes and diagnoses.

DTC as described may cause shifting concerns and/or a lack of mobility upon initial startup. For example, the selector is moved to Drive or Reverse and the transmission does not engage the selected gear.

DIAGNOSTIC TROUBLE CODES

DTC	Description
P2711	Implausible Transmission Shift Sequence

TECHNICAL BACKGROUND

Debris in the clutch assembly causing too much drag torque from the multiple clutch.

PRODUCTION SOLUTION

Updated clutch installed as of March 12, 2010.

SERVICE

If the Transmission Control Module has fault code P2711 (only) and more than 19,000 miles, replace the multiple clutch and cover, see Repair Manual Group 30 in Elsa. If more than P2711 is in the Transmission Control Module or the vehicle has less than 19,000 miles, the faults need to be diagnosed using normal GFF processes.

NOTE: The clutch should not be replaced without proper diagnoses and/or meeting the mileage requirements.

WARRANTY

WARRANTY INFORMATION

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual ⁽¹⁾

Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

(A5) Jetta Wagon

2009

All

DSG (02E)

All

(A5) Golf

2009

All

DSG (02E)

All

(A5) Jetta Sedan

2009-2010

All

DSG (02E)

All

(A6) Jetta SportWagen, Golf Wagon

2010-2012

All

DSG (02E)

All

2009-2012

All

DSG (02E)

All

Eos

2009-2012

All

DSG (02E)

All

Passat

2009-2012

All

DSG (02E)

All

SAGA Coding

Claim Type:

Use applicable Claim Type ⁽¹⁾

Service Number:

Damage
Code

HST

Damage Location (Depends on Service No.)

3060

0010

Use applicable when indicated in Elsa (L/R)

Parts Manufacturer

Golf, Passat, CC, Eos

BWS ⁽²⁾

Jetta, Jetta Wagon, Jetta SportWagen, Golf Wagon

BWS ⁽²⁾

Labor Operation ⁽³⁾: Replace multiple clutch and cover

30601950 = 110 TU

Labor Operation ⁽³⁾: Remove and Install Transmission

343519XX = Refer to Elsa for your particular model

Causal Part:

02E 398 029*

Diagnostic Time ⁽⁴⁾

GFF Time expenditure

01500000 = 20 TU max.

YES

Road Test

01210004 = 10 TU

YES

Technical Diagnosis

01320000 = 00 TU max.

Claim Comment: Input "As per Technical Bulletin 2028714" in comment section of Warranty Claim.

⁽¹⁾	Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

⁽²⁾	Code per warranty vendor code policy.

⁽³⁾	Labor Time Units (TUs) are subject to change with ELSA updates.

⁽⁴⁾	Documentation required per Warranty Policy Procedures Manual.

REQUIRED PARTS AND TOOLS

PARTS INFORMATION

Part Description	Part No:	Quantity
Multiple Clutch Kit	02E398029* (* = latest part number and suffix available in ETKA per the vehicle application)	1
Oil Filter	02E305051C	1
Transmission Fluid	G 052182A2	As required

TOOL INFORMATION

Tool Description	Tool No:
Midtronics Battery Tester/Charger	InCharge 940 (INC-940) or GRX3000VAS
VAS Diagnostic Tool	VAS 6150/X & VAS 6160/X with ODIS Service with: current online updates
Retaining Pin	T10303
Dial Gauge Holder	VW 387

ADDITIONAL INFORMATION

All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information.