Multimedia Interface (MDI) Concerns (TT 91-10-13)
Publication date: 2010-07-23Reference number: TT 91-10-13
MULTIMEDIA INTERFACE (MDI) CONCERNS
TECH TIPS
Reference Number(s): TT 91-10-13, Date of Issue:
July 23, 2010
| VOLKSWAGEN: | 2009> Vehicles with Multimedia Interface (MDI) |
| GROUP: | 91 - Radio, Telephone, Navigation |
SERVICE INFORMATION
2009> Vehicles with Multimedia Interface (MDI) - MDI Concerns
For complaints of iPod or other media devices that experience the following sporadically or all the time:
- No sound on left or right side of vehicle
- Device battery doesn't charge
- Device doesn't connect
- Music cuts out
DO NOT replace the MDI or MDI kit until the following is performed:
- All technical bulletins have been researched and eliminated as cause.
- Verify the device is securely fastened to the cable. Older iPods do not securely fasten compared to newer units such as an iPod touch. Additionally, holding the device & MDI connections securely, move the cable around to attempt to reproduce the concern.
- Take the cable & customers' device to a known good car to see if the same concern occurs.
- Power down the device and reboot (iPhone's & iPod Touch). Devices that are shut down infrequently can act up over time.
- TB GROUP 91, NO. 12-16 can be used to identify wiring and other known device concerns.