Update Programming Radio, Rcd 510 (Premium 8) For Various Functionality Concerns (V911211)

Publication date: 2013-09-13
Reference number: V911211
Supersedes refnos: 2023500, GROUP 91, NO. 10-19, GROUP 91, NO. 12-11, GROUP 91, NO. 13-19

UPDATE PROGRAMMING RADIO, RCD 510 (PREMIUM 8) FOR VARIOUS FUNCTIONALITY CONCERNS

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 91, NO. 13-19 (2023500), Date of Issue: September 13, 2013

VOLKSWAGEN:	2010 CC, Eos, Golf, Golf Wagon, GTI; 2010 Jetta, Jetta SportWagen, Passat, Passat Wagon, Tiguan
GROUP:	91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)

Superceded Bulletin(s): GROUP 91, NO. 12-11, Date of Issue: May 23, 2012

APPLICABLE MODELS AND YEARS

Model(s)	Year	Eng. Code	Trans. Code	VIN Range From	VIN Range To
CC, Eos, Golf, Golf Wagon, GTI	2010	All	All	All	All
Jetta, Jetta SportWagen, Passat, Passat Wagon, Tiguan	2010	All	All	All	All

CONDITION

91 13 19 September 13, 2013 2023500 Supersedes T. B. V911211 dated May 23, 2012 to include note about SD card ordering.

Update Programming Radio, RCD 510 (Premium 8) for Various Functionality Concerns

NOTE: This bulletin applies to radios with an "AC" suffix part number only.

The following symptoms may occur:

Loss of presets
Loss of speed dependent volume settings
"Gong" displayed on radio when using satellite radio
Sporadic loss of sound in AM mode
After selecting "Channels" on screen 1 and scrolling on screen 2, the unit will sometimes go back to screen 1

TECHNICAL BACKGROUND

Software concern.

PRODUCTION SOLUTION

Software 0043 released MY 2011.

SERVICE

Tip:

DO NOT remove radio from vehicle.

Verify Radio Software

Select Vehicle Self - Diagnosis
Select On Board Diagnostics (OBD)
Select 56 - Radio
Verify the software is not 0043 or higher

Tip:

If software level is found to be at 0043 or higher, this technical bulletin DOES NOT apply, further diagnosis is required.

Activating Engineer Mode of Radio

Select Vehicle Self - Diagnosis
Select On Board Diagnostics (OBD)
Select 56 - Radio
Select 012 - Adaptation
Enter channel 50 and select Q
Change value from 0-> 1 and select Save
Select Accept
Left arrow twice and exit out of 56 - Radio

Update Programming

The ignition key must be switched to the ON position
Insert SD Card into the radio

Tip:

The Radio will go blank and white bars will be displayed as the progress bar. The flash takes 3-5 minutes.

Once the radio screen flashes OK remove the SD Card

Deactivating Engineering Mode

NOTE: Engineer mode needs to be deactivated or the unit will run slower.

Select Vehicle Self - Diagnosis
Select On Board Diagnostics (OBD)
Select 56 - Radio
Select 012 - Adaptation
Enter channel 50 and select Q
Change value from 1-> 0 and select Save
Select Accept
Left arrow twice and exit out of 56 - Radio

Tip:

If the problem still occurs after the update programming is complete, contact technical assistance by selecting the "Technical Assistance" tab in ElsaWeb and follow the instructions to obtain a 6 digit access code.

WARRANTY

WARRANTY INFORMATION

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual ⁽¹⁾

Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

CC, Eos, Golf, Golf Wagon, GTI

2010

All

Jetta, Jetta SportWagen, Passat, Passat Wagon, Tiguan

2010

All

Claim Type:

Use applicable Claim Type ⁽¹⁾

SAGA Coding

Service Number:

Damage Code

HST

Damage Location
(Depends on Service No.)

Parts Manufacturer
(removed part)

9130

0039

Use applicable when indicated in ElsaWeb (L/R)

D E 2 ⁽²⁾

Labor Operation ⁽³⁾: Update Software

91302599 = 30 TU

Causal Part: Select Labor Operation

91302599

Diagnostic Time ⁽⁴⁾

GFF Time expenditure

01500000 = 00 TU max.

Road Test

01210002 = 00 TU
01210004 = 00 TU

Technical Diagnosis

01320000 = 00 TU max.

Claim Comment: Input "As per Technical Bulletin 2023500" in comment section of Warranty Claim.

⁽¹⁾	Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

⁽²⁾	Code per warranty vendor code policy.

⁽³⁾	Labor Time Units (TUs) are subject to change with ELSA updates.

⁽⁴⁾	Documentation required per Warranty Policy & Procedures Manual.

REQUIRED PARTS AND TOOLS

No Special Parts required.

TOOL INFORMATION

Tool Description	Tool No:
Midtronics Battery Tester/Charger	InCharge 940 (INC-940)
SD Card, Radio Update Programming	RCD510SW0043
VAS Diagnostic Tool	VAS 5051B, VAS 5052A, VAS 6150/X & VAS 6160/X with: ODIS Service 2.0.0 or higher with current online updates

Tip:

Additional Copies of the SD card may be ordered from Volkswagen Technical Ordering Center at www.vw.techliterature.com

ADDITIONAL INFORMATION

All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information.