Service Action 24P3/P4 - Update Instrument Cluster Maintenance Interval Programming (24P3/P4)

Publication date: 2009-04-22
Reference number: 24P3/P4

SERVICE ACTION 24P3/P4 - UPDATE INSTRUMENT CLUSTER MAINTENANCE INTERVAL PROGRAMMING

SERVICE CAMPAIGN BULLETIN

Reference Number(s): 24P3/P4 (REVISED), Date of Issue: April 22, 2009

VOLKSWAGEN:

2009 GTI, CC/Passat CC, Passat, Rabbit, Tiguan, Jetta and Jetta SportWagen

IMPORTANT: Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities, including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. If you have questions regarding this or any other campaign, please call (800) 741-2919.

SUBJECT

2009 GTI, CC/Passat CC, Passat, Rabbit, Tiguan, Jetta and Jetta SportWagen

Update Instrument Cluster Maintenance Interval Programming

PROBLEM DESCRIPTION

The instrument cluster adaptation in affected vehicles causes the maintenance interval reminders to appear too soon.

CORRECTIVE ACTION

Update the instrument cluster so that it indicates correct maintenance intervals.

VIN RANGES OF AFFECTED VEHICLES

UNITED STATES

Jetta (excluding SportWagen)

3VW*_ _ _1K_9M004082 - 3VW*_ _ _1K_9M028486
(*4th position of VIN NOT Equal to P or T)

July 01, 2008 to August 08, 2008

Jetta SportWagen

3VW*_ _ _1K 9M252975 - 3VW*_ _ _1K_9M266308
(*P or T in 4th position of VIN)

July 01, 2008 to August 08, 2008

Rabbit

WVW_ _ _1K_9W000509 - WVW_ _ _1K_9W063974
June 03, 2008 to July 29, 2008

GTI

WVW_ _ _1K_9W000509 - WVW_ _ _1K 9W063974
June 03, 2008 to July 29, 2008

WVW_ _ _3C_9E506828 - WVW_ _ _3C 9E514110
June 23, 2008 to July 19, 2008

Passat

WVW_ _ _3C_9P000893 - WVW_ _ _3C_9P018780
May 23, 2008 to July 11,2008

Tiguan

WVG_ _ _5N_9W000008 - WVG_ _ _5N_9W508851
September 24, 2007 to August 08, 2008

CANADA

Jetta

3VW_ _ _1K_9M000225 - 3VW_ _ _1K_9M251560
April 04, 2008 to March 11, 2008

Rabbit

WVW_ _ _1K_9W251560 - WVW_ _ _1K_9W061363
March 11, 2008 to July 23, 2008

Passat CC

WVW_ _ _3C_9E512529 - WVW_ _ _3C_9E514213
July 01, 2008 to July 19, 2008

Passat

WVW_ _ _3C_9P006162 - WVW_ _ _3C_9P012737
June 06, 2008 to July 15, 2008

Tiguan

WVG_ _ _5N_9W000080 - WVG_ _ _5N_9W001162
January 26, 2008 to February 21, 2008

NOTE: Check ElsaWeb on the day of repair to verify vehicle eligibility and attach the screen print to the repair order. This is the only valid campaign inquiry and verification source. Some vehicles may be involved in an additional action(s); any additional work can be done while the vehicle is in for this action.

ALLOCATION REPORT OF AFFECTED VEHICLES

In the Service Manager's Package, dealers with affected vehicles received a report containing the complete VIN with customer name and address data.

PARTS INFORMATION AND ALLOCATION

There were no parts allocated for this action.

OWNER NOTIFICATION MAILING

Volkswagen notified owners of affected vehicles directly by first-class mail beginning on or about April 3, 2009.

SERVICE ACTION EXPIRATION

This action is effective through April 5, 2010. Dealers should keep this expiration date in mind and schedule repairs accordingly. Claims with a repair date after April 5, 2010 will not be eligible for payment under this action, and claims will not be accepted for payment after April 20, 2010.

CLAIM ENTRY PROCEDURE

Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation(s) from the chart below. The Applicable Criteria ID is shown in ElsaWeb. Claims will only be paid for vehicles that show this campaign open in ElsaWeb on the day of the repair . To help ensure prompt and proper payment, attach the screen print to the repair order.

SAGA CLAIM ENTRY PROCEDURE

Check ElsaWeb to determine whether the "24P3" campaign is open.
Service No.: 24P3 Damage Code: 0099
Parts Manufacturer
Removed part: Use vendor code WWO. Sold vehicle = 7 10 Unsold vehicle = 7 90
Accounting Instructions
Criteria 01 - Perform instrument cluster update.
Repair operation:	9025 35 99	20 TU
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs Fax the repair order to Volkswagen at (248) 754-5093 and provide the VIN, applicable service number, customer information, dealer number and date.

CUSTOMER LETTER EXAMPLE (UNITED STATES)

April 2009

Subject: Service Action 24P3/P4 - 2009 Model Year GTI, CC, Passat, Rabbit, Tiguan, Jetta and Jetta SportWagen - Update Instrument Cluster Maintenance Interval Programming

Dear Volkswagen Owner:

Volkswagen has found that the maintenance interval reminders in the instrument cluster of some 2009 model year vehicles appear too soon. Because we at Volkswagen want to ensure your continued satisfaction with your vehicle, we are writing to inform you about a modification to the instrument cluster maintenance interval programming that we would like to perform for you at no cost.

What Will Volkswagen Do?

In order to correct and prevent the condition described above, we will update the instrument cluster maintenance interval programming in your vehicle.

What We Would Like You to Do

Please contact your authorized Volkswagen dealer and arrange for an appointment at your convenience so this work can be performed. This update will typically take less than one half hour and, as mentioned above, will be free of charge. Please keep in mind that your dealer may need additional time for the preparation of the update, as well as to accommodate their daily workshop schedule.

Service Action Expiration Date

This action is effective through April 5, 2010. After this date, dealers will not be able to perform this work for you free of charge.

Lease Vehicles

If you are the lessor and registered owner of the vehicle identified in this letter, please forward this information via first class mail to the lessee.

Have You Changed Your Address Or Sold The Vehicle?

If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Service Help From Us

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable amount of time, please call or write to:

Volkswagen of America, Inc.
Attn: Customer CARE Center - Hills East (24P3/P4)
3499 West Hamlin Road
Rochester Hills, Ml 48309
1-800-893-5298

We look forward to providing this service for you. Thank you for driving a Volkswagen!

Sincerely,

Volkswagen Service and Quality

CUSTOMER LETTER EXAMPLE (CANADA)

April 2009

Subject: Service Action 24P3/P4 - 2009 Model Year Passat CC, Passat, Rabbit, Tiguan and Jetta - Update Instrument Cluster Maintenance Interval Programming