Radio, Navigation System, Update Programming For Loss Of Presets (Sat), Various Stability Concerns (GROUP 91, NO. 09-04)

Publication date: 2009-02-13
Reference number: GROUP 91, NO. 09-04
Supersedes refnos: 2015952, 2016982, GROUP 91, NO. 07-12, GROUP 91, NO. 08-01

RADIO, NAVIGATION SYSTEM, UPDATE PROGRAMMING FOR LOSS OF PRESETS (SAT), VARIOUS STABILITY CONCERNS

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 91, NO. 09-04 (2016982), Date of Issue: February 13, 2009

VOLKSWAGEN:	Eos, 2007-2008; Jetta (A5), 2005-2008; Passat, Passat Wagon, 2006-2008; Rabbit, GTI, R32, 2006-2008
GROUP:	91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)

Superceded Bulletin(s): GROUP 91, NO. 08-01, Date of Issue: January 7, 2008, GROUP 91, NO. 07-12 (2015952), Date of Issue: August 17, 2007

SERVICE INFORMATION

APPLICABLE MODELS AND YEARS

Model(s)	Year	Eng. Code	Trans. Code	VIN Range From	VIN Range To
Eos	2007, 2008	All	All	All	All
Jetta (A5)	2005 - 2008	All	All	All	All
Passat, Passat Wagon	2006 - 2008	All	All	All	All
Rabbit, GTI, R32	2006 - 2008	All	All	All	All

CONDITION

91 09 04 Feb. 13, 2009 2016982 Supersedes T.B. Group 91 number 08-01 dated Jan. 7, 2008 and replaces T.B. (2015952) Group 91 number 07-12 dated Aug. 17, 2007 due to software programming update.

Radio, Navigation System, Update Programming for Loss of Presets (Sat), Various Stability Concerns

Various malfunctions on radio-navigation system MFD2 DVD:

Loss of satellite radio presets
Map is empty
First part of navigation voice output is missing
Radio display in MFI is not shown
No sound after engine start (audio CD operation)
No radio operation after engine start possible
Frequent station list (satellite radio) refresh
Various radio stability concerns

TECHNICAL BACKGROUND

Radio software fault.

PRODUCTION SOLUTION

Updated radio software version 50.

SERVICE

Tip:

DO NOT remove navigation unit from vehicle.
To perform this procedure in its entirety should take approximately 50 minutes.
Procedure will erase presets.
If navigation is left ON for more than 1 hour unattended it will turn OFF to conserve battery power. If this occurs, turn navigation back on by pressing power key and continue SW program from previous step (There is no risk of update being interrupted by this power down).
The initial Accept screen has been eliminated beginning with software version 48.

IDENTIFYING SOFTWARE LEVEL

Connect Midtronics InCharge 940 (INC 940) tester/charger to vehicle's battery.
Remove key from ignition.
Press "power" knob on navigation unit.

Fig 1: Navigation Unit - Power Knob
Eject any disc in navigation unit by using eject button.
For software version up to 47, press "Accept" button.
If software version is 48 or greater, continue.

Fig 2: Navigation Unit - Eject Button
Press "Navigation" button.

Fig 3: Navigation Unit - Navigation Button
Press the "Settings" button.

Fig 4: Navigation Unit - Settings Button
Press the "Syst. Settings" button.

Fig 5: Navigation Unit - Syst Settings Button
Press and hold "Factory set" button for 5 to 10 sec.

Fig 6: Navigation Unit - Factory Set Button
Press "System info" button.

Tip: If this screen does not appear repeat previous step and continue holding.

Fig 7: Navigation Unit - System Info Button

Press "down arrows" button.

Fig 8: Navigation Unit - Down Arrows Button

Navigation software version will be listed under HW-HU.

Tip: The software version will be the last 2 digits on the right hand side. In the figure, software version is 49.

If software version is 50 or above, DO NOT continue with programming.

Tip: If software level is found to be at 50 or higher, this technical bulletin DOES NOT apply, further diagnosis is required.

If software version is 49 or below, continue with update programming.

Fig 9: Navigation Unit - Software Version

Record customer presets.
Insert programming CD Part No. NAVFLTAYSW50 .
Press "Load" button.

Fig 10: Navigation Unit - Load Button

Fig 11: Navigation Unit - Software Update (1 Of 2)

Fig 12: Navigation Unit - Software Update (2 Of 2)

Software will now update. You will observe two screens during the update.

NOTE: DO NOT CANCEL THE UPDATE UNTIL PROCEDURE IS COMPLETED.

When update is complete this screen will appear.

Fig 13: Navigation Unit - Update Complete

Tip: The new and current software dates match horizontally.

If all dates match horizontally as shown, software programming was successful.

Press the "Cancel" soft key.

Fig 14: Navigation Unit - Cancel Soft Key
Recheck the software as shown in steps 1 through 10.
Insert Map CD and reprogram customer presets.

Tip: If the problem still occurs after the update programming is complete, contact technical assistance by selecting the "Technical Assistance" tab in ElsaWeb and follow the instructions to obtain a 6 digit access code.

WARRANTY

WARRANTY INFORMATION

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual ⁽¹⁾

Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Eos

2007, 2008

All

(A5) Jetta

2005 - 2008

All

Passat, Passat Wagon

2006 - 2008

All

Rabbit, GTI, R32

2006 - 2008

All

Claim Type:

Use applicable Claim Type ⁽¹⁾

SAGA Coding

Service Number:

Damage Code

TPI

Damage Location (Depends on Service No.)

Parts Manufacturer (removed part)

9132

0039

Use applicable when indicated in ElsaWeb (L/R)

BNO ⁽²⁾

Labor Operation ⁽³⁾: Charge Battery

27068950 = 10 TU

Labor Operation ⁽³⁾: Update Radio Programming

91322599 = 120 TU

Diagnostic Time ⁽⁴⁾

GFF Time expenditure

01500000 = 00 TU max.

Road Test

01210002 & 01210004

Technical Diagnosis

0132xxxx = 00 TU max.

Claim Comment: Input "As per Technical Bulletin 2016982" in comment section of Warranty Claim.

⁽¹⁾	Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

⁽²⁾	Code per warranty vendor code policy.

⁽³⁾	Labor Time Units (TUs) are subject to change with Elsa updates.

⁽⁴⁾	Documentation required per Warranty Policy & Procedures Manual.

REQUIRED PARTS AND TOOLS

No Special Parts required.

REQUIRED TOOLS

Tool Description	Tool No:	Quantity
CD	NAVFLTAYSW50	1
Midtronics Battery Tester/Charger	InCharge 940 (INC 940)	1
VAS Diagnostic Tool	VAS 5051B, 5052/A	1

Tip: Additional copies of the "Update-Programming" CD (Literature Number NAVFLTAYSW50) may be ordered from the Volkswagen Technical Literature Ordering Center at www.vw.resolve.com, or by calling 1-800-544-8021 from 8:00 a.m. to 8:00 p.m. EST Monday through Friday. This number can be dialed in both the United States and Canada.

ADDITIONAL INFORMATION

All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information.