Emission Service Action Vs/Vs00 - Reprogram Instrument Cluster Switching Relay Software (VS/VS00)

WARNING: This page is about the Jetta GLS, 1.8 D, AWD, Automatic, which is a different variant/trim than selected.

Publication date: 2008-01-01
Reference number: VS/VS00
Supersedes refnos: VS

EMISSION SERVICE ACTION VS/VS00 - REPROGRAM INSTRUMENT CLUSTER SWITCHING RELAY SOFTWARE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): VS/VS00 (REVISED), Date of Issue: January 2008

VOLKSWAGEN:

2000 Model Year Golf/Jetta VR6, Jetta/GTI 1.8T, and Golf/Jetta 1.9L TDI Vehicles

IMPORTANT: Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities, including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. If you have questions regarding this or any other campaign, please call (800) 741-2919.

SUBJECT

2000 Model Year Volkswagen Golf/Jetta VR6, Jetta/GTI 1.8T, and Golf/Jetta 1.9L TDI Vehicles

Reprogram Instrument Cluster Switching Relay Software

PROBLEM DESCRIPTION

This is to inform you of the initiation of an emission service action involving some 2000 model year Volkswagen Golf/Jetta VR6, Jetta/GTI 1.8T, and Golf/Jetta 1.9L TDI vehicles.

CORRECTIVE ACTION

Electronically update the instrument cluster switching relay software.

VIN RANGES OF AFFECTED VEHICLES

U.S.A.

Golf VR6

WVW_E_1J_YW003222 - WVW_E_1J_YW765687

Jetta VR6

3VW_E_9M_YM000089 - 3VW_E_9M_YM202054

GTI 1.8T

9BW_H_1J_Y4027822 - 9BW_H_1 J_Y4040B18
WVW_H_1J_YW424335 - WVW_H_1 J_YW764902

Jetta 1.8T

3VW_D_9M_YM047346 - 3VW_D_9M_YM202065

Golf 1.9L TDI

WVW_F_1J_YW003257 - WVW_F_1J_YW762114
9BW_ F_1J_Y4024742 - 9BW_ F_1J_Y4040811

Jetta 1.9L TDI

3VW_F_9M_YM003688 - 3VW_F_9M_YM201952

CANADA

Golf VR6

WVW_E_1J_YW098337 - WVW_E_1J_YW763701

Jetta VR6

3VW_E_9M_YM006962 - 3VW_E_9M_YM201498

GTI 1.8T

9BW_H_1J_Y4024900 - 9BW_H_1J_Y4040674
WVW_H_1J_YW444385 - WVW_H_1J_YW766072

Jetta 1.8T

3VW_D_9M_YM070016 - 3VW_D_9M_YM202007

Golf 1.9L TDI

9BW_F_1J_Y4014824 - 9BW_F_1J_Y4040767
WVW_F_1J_YW078730 - WVW_F_1J_YW765543

Jetta 1.9L TDI

3VW_F_9M_YM004326 - 3VW_F_9M_YM202000

NOTE: Check ElsaWeb on the day of repair to verify vehicle eligibility and attach the screen print to the repair order. This is the only valid campaign inquiry and verification source. Some vehicles may be involved in an additional action(s); any additional work can be done while the vehicle is in for this action.

ALLOCATION REPORT OF AFFECTED VEHICLES

In the Service Manager's Package, dealers with affected vehicles will receive a report containing the complete VIN with customer name and address data. Dealers will not receive a report if they have no affected vehicles.

NOTE: The allocation report contains owner names and addresses obtained from Motor Vehicle Registration Records. By law, this data may only be used for recall purposes. Use for any other reason may be a violation of law in many states/provinces. Accordingly, you must limit the use of this report.

PARTS INFORMATION

There are no parts required for this action.

OWNER NOTIFICATION MAILING

Volkswagen notified all owners of affected vehicles on or about November 17, 2004. A copy of the owner letter is enclosed for your information.

REQUIREMENTS FOR EMISSIONS CAMPAIGNS HAVING CUSTOMER NOTIFICATION (CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide the owner with a signed "Vehicle Emission Recall - Proof of Correction" certificate (RC EMIS_CAL VW) which can be ordered at no cost from Resolve at 1-800-544-8021.

NOTE: Ensure owners are aware of the importance of retaining the completed certificate for their records. It should be mailed to the California DMV only upon request.

EMISSIONS CAMPAIGN VEHICLE LABELING GUIDELINES (CALIFORNIA ONLY)

Vehicles repaired under emission campaigns in the state of California are required by the California Air Resources Board (CARB) to be identified with an emission campaign completion label when the work is performed. It is mandatory for all dealers in the state of California to complete and affix an emission campaign completion label (part number ZVW 010 000) whenever an emissions campaign is performed. Labels can be ordered at no cost from Resolve at 1-800-544-8021.

CLAIM ENTRY PROCEDURE

Immediately upon completion of the repair work, enter the correct code listed below. Claims will only be paid for vehicles that show this campaign open in ElsaWeb on the day of the repair . To help ensure prompt and proper payment, attach the screen print to the repair order.

VS WIN CLAIM ENTRY PROCEDURE

Damage Code	Time Units	Work Scope
VS 11	20 T.U.	Check- NO reprogram of instrument cluster switching relay software necessary.
VS 12	40 T.U.	Reprogram instrument cluster switching relay software.
VS 20	0 T.U.	Customer refused repairs.
There is NO reimbursement for Vehicle Wash or Leaner Vehicle.
The system will enter part and labor applicable to me codes above.

VS SAGA CLAIM ENTRY PROCEDURE

Check in the system Service-Online, FISH (VSI), to determine whether the "VS00" campaign is open.
Service No.: VS00 Damage Code: 0099 Parts Manufacturer - Removed part: Please use the vendor code from the removed part. If no vendor code is available, use K21. Claim Type: Sold vehicle = 7 10; Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01 Check - No reprogram of instrument cluster switching relay software necessary
Repair operation:	0183 00 99	20 T.U.
OR
Criteria I.D. 01 Reprogram instrument cluster switching relay software
Repair operation:	9025 25 99	40 T.U.
If Customer Refused Repairs Fax repair order to VWoA at (248) 754-5093 and provide VIN; applicable Service Number, Customer Information, Dealer Number and Date
There is NO reimbursement for Vehicle Wash or Loaner Vehicle!

CUSTOMER LETTER EXAMPLE (U.S.A.)

November 2004

Subject: Emission Service Action VS - 2000 Model Year Volkswagen Golf/Jetta VR6, Jetta/GTI 1.8T, and Golf 1.9L TDI Vehicles - Reprogram Instrument Cluster Switching Relay Software

Dear Volkswagen Owner:

We are writing to inform you of an emission service action on some 2000 model year Volkswagen Golf/Jetta VR6, Jetta/GTI 1.81, and Golf 1.9L TDI vehicles.

What Is The Problem?

Volkswagen has found that the instrument cluster switching relay software in the affected vehicles may require reprogramming (reflashing). A random data communication problem may exist in certain vehicles. If this occurs, it could cause communication with the diagnostic scan tool to be interrupted.

What Will Volkswagen Do?

In order to correct this condition, we will electronically update the instrument cluster switching relay software.

What We Would Like You To Do

Please contact your authorized Volkswagen dealer and arrange for an appointment so that this work can be performed without delay. This service will take about one half hour and will be free of charge.

Lease Vehicles

If you are the lessor and registered owner of the vehicle identified in this action, please forward this information immediately via first-class mail to the lessee within ten (10) days of receipt of this notification.

Have You Changed Your Address Or Sold The Vehicle?

If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Service Help from Us

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please call or write to:

Volkswagen of America, Inc.
Attn: Customer CARE Center - Hills East (VS)
3499 West Hamlin Road
Rochester Hills,. MI 48309
1-800-893-5298

We regret any inconvenience this matter may cause. Thank you for driving a Volkswagen!

Sincerely,

Maria Cotter

Product Compliance

CUSTOMER LETTER EXAMPLE (CANADA)

November 2004

Subject: Emission Service Action VS - 2000 Model Year Volkswagen Golf/Jetta VR6, Jetta/GTI 1.8T, and Golf 1.9L TDI Vehicles - Reprogram Instrument Cluster Switching Relay Software

Dear Volkswagen Owner:

We are writing to inform you of an emission service action on some 2000 model year Volkswagen Golf/Jetta VR6, Jetta/GTI 1.81, and Golf 1.9L TDI vehicles.

What Is The Problem?

What Will Volkswagen Do?

In order to correct this condition, we will electronically update the instrument cluster switching relay software.

What We Would Like You To Do

Lease Vehicles

Have You Changed Your Address Or Sold The Vehicle?

If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Service Help from Us

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please call or write to:

Volkswagen Canada Inc.
Attn: Customer CARE Center - Hills East (VS)
PO Box 842, Stn. A
Windsor, ON N9A 9Z9
1-800-893-5298

We regret any inconvenience this matter may cause. Thank you for driving a Volkswagen!

Sincerely,

Maria Cotter

Product Compliance

CAMPAIGN WORK PROCEDURE - VS (VS00) EMISSIONS SERVICE ACTION

If there are questions regarding the work procedure, contact the Campaign Helpline at 1-800-741-2919.

Read this work procedure completely before doing any work. This procedure describes re-programming the instrument cluster switching relay software. Some affected vehicles, however, may not require reprogramming of the instrument cluster switching relay software, which will be made apparent during the checking process.

SPECIAL TOOLS AND EQUIPMENT

Diagnostic Tool VAS 5051B or VAS 5052 with the Basis CD V.10.01.00 and the Brand CD V.10.77. 00 or higher
VAS 6103 serial port cable (previously supplied campaign tool)
VS Action Software Update CD ROM (VSACTION0907)

WORK SEQUENCE

Section A - Vehicle Check

Switch ignition to "ON" position.
Make certain all electrical consumers (lights, radio, etc.) are switched "OFF".
Pull up lever to engage parking brake.
Connect VAS 5051B or VAS 5052 to the vehicle.
Select the "OBD" button -arrow-

NOTE: If message "This function not supported" appears on screen after pressing the "OBD" button, the battery no load voltage is insufficient.
Select "Mode 6: Checking test results of n. cont. monit. components" -arrow-.
If a "Mode not supported - no result" blank screen is displayed, update is required; press the "Go to" button -arrow-, select exit twice, then go to Section B; otherwise continue.
If "Select test results" screen is displayed, select (highlight) all Test-IDs and press the forward button > -arrow-.
If "No results" is displayed on screen under the Test-IDs, update is required; press the "Go to" button -arrow-, select exit twice, then go to Section B; otherwise continue.
If component characteristics are displayed on the screen under the Test-IDs, no update is required; press the "Go to" button, select exit twice, then remove VAS 5051B or VAS 5052 from the vehicle.
NOTE: The component characteristics values can vary and may not be the same as in the illustration

Section B - Update Instrument Cluster Software

NOTE: Battery MUST have a minimum no load charge between 12.5V and 14.5V (failure to maintain voltage during update process can lead to control module failure).

VAS 5051B must be connected to vehicle and 110V AC power supply at all times during update programming.

VAS 5052 must be connected to vehicle and battery voltage requirements maintained.

Any appliances with high electro-magnetic radiation (e.g. mobile phones) switched OFF.

NOTE: Use PSC 550S or INC 940 battery charger to maintain vehicle battery voltage.

Switch ignition to "OFF" position.
Disconnect VAS 5051B/5052 cable from diagnostic connector in the vehicle.
Connect VAS 6103 cable to scan tool and to diagnostic connector in vehicle.
NOTE: Ensure battery voltage is greater than 12.5V and less than 14.5V.
Switch ignition to "ON" position.
Insert VSACTION1007CD ROM and reboot scan tool.
Screen appears "Starten von MS-DOS...".
Wait until screen indicates "This is for the VS-RECALL".
Screen appears indicating a 2-minute wait.

NOTE: DO NOT interrupt update programming. Interruption of update programming could result in failure of instrument cluster.
After flash has completed, screen appears indicating instrument cluster has been updated.
Switch vehicle ignition "OFF".
Eject CD and reboot scan tool.
Remove fuses S11 and S15 from fuse panel on driver side dash for 30 seconds.
Reinstall both fuses.
TIP: If fuses not removed for 30 seconds, incorrect OBD information will be displayed.
Switch ignition "ON".
Select "OBD" button.
Select "Mode 6: Checking test results of n. cont. monit. components" -arrow-.
"Select test results" screen is displayed, select (highlight) all the Test-IDs and press forward button > -arrow-.
If component characteristic(s) are displayed on screen under Test-IDs, update is complete; press "Go to" button, select exit, then remove VAS 5051B or VAS 5052 from vehicle.

NOTE: The component characteristics values can vary and may not be the same as in the illustration.

WORK IS COMPLETE.