Radio, Anti-Theft Radio Security Code Retrieval Procedures (GROUP 91, NO. 05-02)

Publication date: 2005-05-25
Reference number: GROUP 91, NO. 05-02
Supersedes refnos: GROUP 91, NO. 04-12

RADIO, ANTI-THEFT RADIO SECURITY CODE RETRIEVAL PROCEDURES

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 91, NO. 05-02, Date of Issue: May 25, 2005

VOLKSWAGEN:	All with Fixed Radio Code 1990 - 2005
GROUP:	91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)

Superceded Bulletin(s): GROUP 91, NO. 04-12, Date of Issue: December 21, 2004

NOTE: Supersedes T.B. Group 91 number 04-12 dated Dec. 21, 2004 due to clarification on how to obtain MSSP Role.

CONDITION

Beginning December 21, 2004 you can obtain Volkswagen anti-theft radio security codes by accessing vwhub.com.

Beginning Feb. 1, 2005, retrieval of Volkswagen Anti-theft radio security codes using WIN DCS through OTIS will no longer be possible.

SERVICE

Radio codes must be retrieved using the Radio Code Tab on vwhub.com.

REQUIREMENTS

Dealership access to vwhub.com:

vwhub user ID and Password, with the MSSP Role (obtain from your Dealership Extranet Administrator).

GeKo ID and Password (requires Service Manager authorization). To obtain a GeKo ID and Password see instructions on the GeKo Authorization Form.

Your Service Manager can access the GeKo Authorization Form by selecting "All Service Reports & Publications" on the vwhub.

TIP:

Request MUST include a copy of the applicant's driver license.
Your Service manager must authorize and sign the form.
Dual franchise Dealers must have GeKo ID and Passwords for both Audi and Volkswagen.

PROCEDURE

Sign on to vwhub.com using your vwhub user ID and Password.
Select the "Service" at the top of the page.
Select "Service & Repair" Link at left side of page (or select "All Service" Links at left of page).
Select the "Radio Code" link -arrow- at left of page.

Fig 1: Web Page

MSSP Login screen appears:

Re-enter your vwhub User ID and Password and select "Submit".

Fig 2: MSSP Login Screen

TIP: In order to log on to this Radio Code link, your vwhub user ID must have access to the MSSP Role.

For access to this MSSP role, you should contact your Extranet Administrator.
Input the Vehicle identification number (VIN), then select the forward icon -arrow-.

Fig 3: Input Vehicle Identification Number

Similar screen appears (with VIN filled out).

Fig 4: Select Radio Code Icon
Select the "Radio code" Icon -black arrow-.
TIP: Vehicle data -white arrow- can be also be accessed from this screen (data includes vehicle description, sales type, engine code, final drive code, trim colors as well as access to PR numbers).

Similar screen appears on right side of screen.

Fig 5: Display - Logon For Radio Code Querying
Input your GeKo ID and Password.
Select "Logon".
Similar screen appears (with VIN filled out):

Fig 6: Input Radio Serial Number
Input the Radio Serial Number and select "OK".
- Similar screen appears (with radio serial number and PIN number filled out).
  
  Fig 7: Display - Radio Data
Enter PIN number into radio using appropriate method.
Select "File" at top of page, then select "Close" to exit System.

TIP: The following technical support contacts are for VW dealership personnel only.

For Radio Code questions, contact the VW Support Center at 1 (866) 892-3375 (press option 2 for VW dealers, then press option 4 for Service Related Application Support).