How To Proceed With Troubleshooting

HINT:

• Use the following procedure to troubleshoot the power window control system.
• The Techstream should be used in steps 4 and 6.

1. VEHICLE BROUGHT TO WORKSHOP 
2. CUSTOMER PROBLEM ANALYSIS CHECK 
   • In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
   • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
   • The following 5 items are important points in the problem analysis:
   IMPORTANT POINTS FOR PROBLEM ANALYSIS
   
   

   What	Vehicle model, system name
   When	Date, time, occurrence frequency
   Where	Road conditions
   Under what conditions?	Driving conditions, weather conditions
   How did it happen?	Problem symptoms

3. INSPECT BATTERY VOLTAGE 
   1. Measure the battery voltage.

      Standard voltage: 11 to 14 V 

      If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

4. CHECK FOR DTC 
   1. Check for DTCs and note any codes that are output (See DTC CHECK / CLEAR ).
   2. Delete DTCs.
   3. Recheck for DTCs.

      Result 

   RESULTS FEFERENCE FOR PROBLEM SYMPTOMS CHART
   
   

   Result	Proceed to
   No DTCs output	A
   DTCs output	B (See DIAGNOSTIC TROUBLE CODE CHART )

   B: GO TO DIAGNOSTIC TROUBLE CODE CHART 

   A: Go to Next Step 

5. PROBLEM SYMPTOMS TABLE 

   Result 

   RESULTS FEFERENCE FOR PROBLEM SYMPTOMS CHART
   
   

   Result	Proceed to
   Fault is not listed in problem symptoms table	A
   Fault is listed in problem symptoms table	B

   B: GO TO STEP  7

   A: Go to Next Step 

6. OVERALL ANALYSIS AND TROUBLESHOOTING 
   1. DATA LIST/ACTIVE TEST (See DATA LIST / ACTIVE TEST )
   2. OPERATION CHECK (See OPERATION CHECK )
   3. TERMINALS OF ECU (See TERMINALS OF ECU )
7. ADJUST, REPAIR OR REPLACE 
8. RESET POWER WINDOW MOTOR 

   HINT:

   See POWER WINDOW CONTROL SYSTEM .

   NEXT: END