Step 1. Customer Complaint Analysis
WARNING: This page is about a different car, the 2010 Suzuki Kizashi. However, it is still accessible from the selected car via links, so may be relevant.
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form as shown in the following table as an example will facilitate collecting information to the point required for proper analysis and diagnosis.
NOTE:
The form is a standard sample. It should be modified according to characteristics of each market.