Customer Complaint Analysis
WARNING: This page is about a different car, the 2010 Suzuki Kizashi. However, it is still accessible from the selected car via links, so may be relevant.
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such a questionnaire form will facilitate collecting information required for proper analysis and diagnosis.
NOTE:
This form is a standard sample. It should be modified according to characteristics of each market.