Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such a questionnaire form as shown in the following chart will facilitate collecting information to the point required for proper analysis and diagnosis.
Customer questionnaire (Example)
CUSTOMER QUESTIONNAIRE REFERENCE CHART
| Customer's name: | Model: | VIN: | |
| Date of issue: | Date of Reg: | Date of problem: | Mileage: |