SUZUKI Infotainment System Software Update (TS 07 11202)

Publication date: 2012-11-30
Reference number: TS 07 11202

SUZUKI INFOTAINMENT SYSTEM SOFTWARE UPDATE

TECHNICAL SERVICE BULLETIN

Reference Number(s): TS 07 11202, Date of Issue: November 30, 2012

SUZUKI:	2013 SX4 (RW420)
SECTION:	Body, Cab and Accessories

CONDITION

The Suzuki Infotainment System will reboot (shut OFF then turn itself back ON) when certain display information received exceeds the radio's capacity for the information to be displayed.

CAUSE

Radio stations transmit Radio Data System (RDS) data to be displayed on the radio's display screen. Within that data is Program Type information (Religious Talk, Adult Contemporary, etc.). When a user selects a language setting on the radio, the Program Type text is translated to the language selected by the user. Under certain conditions, software versions prior to 2.10 can not accept the length of the translated text and may cause a reboot.

CORRECTION

DO NOT replace the radio tuner assembly! Please reprogram the Suzuki Infotainment System with updated software that has been improved to correct the display's programming. The software update for reprogramming must be version 2.10 or later to correct this condition.

PARTS INFORMATION

Part Number	Description
39920-61M00-UPD	SD card provided.

For additional or replacement SD memory cards please contact the ASMC Automotive Techline at (800) 934-1616.

WARRANTY INFORMATION

Description	Failed Part Number	Complaint Code	Labor Operation Defect Code	Labor Time
Please refer to Campaign Bulletin SC-62 for claim submission Instructions.

Software Version Confirmation Procedure

Before attempting to update the Suzuki Infotainment System's software with version 2.10, confirm that the current software installed is a version prior to 2.10.

Turn ON the Garmin Infotainment System and select the "Agree" option.
Select the "Tools" option.
Select the "System" option.
Select the "About" option.
Verify the current Software Version at the top left corner of the screen.
1. If version 2.10 or greater is not displayed, continue with the Reprogramming Procedure section of this bulletin.
2. If software version 2.10 or greater is displayed, this bulletin does not apply. Cycle the radio OFF. This bulletin is complete.
  NOTE: If the radio exhibits the "REBOOT" condition AND the software version is already 2.10 or higher, please contact the ASMC Automotive Techline for further guidance (800) 934-1616.

Reprogramming Procedure

NOTE: Before beginning the software update procedure, be sure the radio is set to display in English. If not, the system may automatically reboot, not allowing the reprogramming to be completed.

Ensure the vehicle battery is fully charged and the radio fuse has been installed.
NOTE: If the update procedure is interrupted for any reason, such as experiencing a loss of power, the update will need to be restarted using a special procedure. In the event power is lost during the software update, and the unit does not recover, dealership personnel are directed to contact Suzuki Support at the following number: 1-888-828-8360.
Turn ON the Suzuki Infotainment System and allow the introduction screen to appear before inserting the SD card.
Insert the SD card into the SD card slot on the head unit. Be sure to fully insert the card, locking it into place.
1. The update process will automatically begin.
2. Allow up to ten minutes for the reprogramming process to complete. However, in most cases the update will be complete within 5 minutes.
Once the process begins, you will see the message "Software Loading...".
In most cases the update will be complete within 5 minutes. Once the process is complete, the screen will display the Main page when the system automatically restarts itself.
Remove the SD card and retain for future use.
Following the screen options, select "Agree", then "Tools", then "System", then "About" to confirm that the software has been updated to version 2.10.
Select the "Agree" option.
Select the "Tools" option.
Select the "System" option.
Select the "About" option.
Confirm that the software has been updated to version 2.10. If it has, the update is complete.
Write your dealer number on a green dot sticker and apply it to the upper radiator support in an area where it will be easily seen and identified to indicate that this campaign has been completed.