Step 1: Customer Complaint Analysis
WARNING: This page is about a different car, the 2011 Suzuki SX4. However, it is still accessible from the selected car via links, so may be relevant.
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form will facilitate collecting information required for proper analysis and diagnosis.
NOTE:
This form is a standard sample. It should be modified according to conditions characteristic of each market.