Step 1: Customer Complaint Analysis
WARNING: This page is about a different car, the 2011 Suzuki SX4. However, it is still accessible from the selected car via links, so may be relevant.
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form will facilitate collecting information to the point required for proper analysis and diagnosis. Check if the problem described in "Customer questionnaire" actually occurs in the vehicle if necessary. (This step should be performed with the customer if possible)