Diagnosis and Repair Workflow

Diagnosis and Repair Workflow

Detailed Flow

1. LISTEN TO CUSTOMER COMPLAINT

Listen to customer complaint. Get detailed information about the conditions and environment when the symptom occurs.


GO TO 2

2. VERIFY THE SYMPTOM WITH OPERATIONAL CHECK

Verify the symptom with operational check. Refer to [Normal Operating Condition] Normal Operating Condition.


GO TO 3

3. GO TO APPROPRIATE TROUBLE DIAGNOSIS

Go to appropriate trouble diagnosis. Refer to [Wiper and Washer System Symptoms: Symptom Table] Wiper and Washer System Symptoms Table.


GO TO 4

4. REPAIR OR REPLACE

Repair or replace the specific parts.


GO TO 5

5. FINAL CHECK

Final check.

Is inspection result normal?
YES
Inspection End.
NO
Refer to [Service Information for Electrical Incident: Intermittent Incident] Service Information for Electrical Incident: Intermittent Incident.