Step 3: Trouble Symptom Confirmation
WARNING: This page is about a different car, the 2010 Suzuki Kizashi. However, it is still accessible from the selected car via links, so may be relevant.
Check if what customer claimed in "Customer Questionnaire" is actually found in vehicle and if that symptom is found. (This step should be shared with customer if possible.) Also, check if DTC is detected or not.