Step 3: Trouble Symptom Confirmation
Check if what customer claimed in "Customer Questionnaire" is actually found in vehicle and if that symptom is found. (This step should be shared with customer if possible.) Also, check if DTC is detected or not.
Check if what customer claimed in "Customer Questionnaire" is actually found in vehicle and if that symptom is found. (This step should be shared with customer if possible.) Also, check if DTC is detected or not.