Problem symptom confirmation
WARNING: This page is about a different car, the 2006 Suzuki XL-7. However, it is still accessible from the selected car via links, so may be relevant.
Check if what the customer claimed in "Customer questionnaire" is actually found in the vehicle and if that symptom is found, whether it is identified as a failure. (This step should be shared with the customer if possible.) Check warning lamps related to brake system referring to EBD WARNING LAMP (BRAKE WARNING LAMP) CHECK and ABS WARNING LAMP CHECK .