Step 1: Customer Complaint Analysis

Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form will facilitate collecting information to the point required for proper analysis and diagnosis.

Fig 1: Identifying Customer Problem Inspection Form (1 of 4)

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Fig 2: Identifying Customer Problem Inspection Form (2 of 4)

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Fig 3: Identifying Customer Problem Inspection Form (3 of 4)

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Fig 4: Identifying Customer Problem Inspection Form (4 of 4)

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