Step 1. Customer Complaint Analysis
WARNING: This page is about a different car, the 2004 Suzuki Grand Vitara. However, it is still accessible from the selected car via links, so may be relevant.
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a inspection form will facilitate collecting information to the point required for proper analysis and diagnosis.
NOTE:
The form is a standard sample. It should be modified according to conditions characteristic of each market.