Service Procedures Manual - Update
88suzuki01Date: 04/08/88
SW-058-88
SUBJECT: Procedures Manual Update
The enclosed Procedures Manual updates contain the following changes:
ARA Procedures pages 3 & 4 Procedures change from replacement to exchange.
Pioneer Procedures page 5 The toll free number corrected.
Remove old pages: Section 04 Part 06 Pages 2 - 5
Insert new pages: Section 04 Part 06 Pages 2 - 5
Please inform all personnel concerned accordingly.
SECTION: 04
PART: 06
PAGE: 3
REPAIRS AND CLAIMS SPECIAL CASE - SOUND SYSTEM - REPAIRS AND CLAIMS
Applies To:
Accessory Sound System supplied by SAA (Manufacturer ARA).
When an owner contacts you with a request for warranty service for an ARA sound System, use Sound System trouble shooting procedures and as applicable follow warranty procedures:
A) For Radio Chassis
B) For Antennas, Speakers, and Replacement parts
Procedure A) For Radio Chassis
1. Note the following information:
a) model/Part number of the malfunctioning unit
b) Your dealership's name, dealer code, mailing address, and phone number
c) Customer name and address
d) Vehicle make - model - year - V.I.N.
e) Vehicle delivery date (in use date or purchase date of the sound system if different)
f) Mileage of the vehicle (mileage covered by the sound system if different)
g) Description of the complaint
2) Call the ARA Service Center phone number 1-800-527-3437
3) The ARA service center will give you an AA number (ARA Authorization) if justified. This number identifies ARA's authorization to replace the unit under warranty. This number must also appear on your warranty claim to Suzuki.
4) The ARA exchange center will ship to you:
a) An exchange unit freight prepaid
b) 3 copies of the ARA Authorization Form
c) Return Shipment Window Label
d) Reusable container
5) Install the exchange unit into the customer vehicle. If the customer does not return, return the exchange unit to ARA within 25 days. (DO NOT RETURN TO SUZUKI).
6) a) Package the failed unit using the reusable container.
b) Package the canary copy of the ARA Authorization Form with the failed unit.
c) Affix the Return Shipment Window Label and make sure the ARA Service Center address is clearly shown.
d) Ship by UPS Surface, freight prepaid to:
ARA Manufacturing Company 1002 Fountain Parkway Grand Prairie, TX 75050
REPAIRS AND CLAIMS
SPECIAL CASE - SOUND SYSTEM - REPAIRS AND CLAIMS
SECTION: 04
PART: 06
PAGE: 2
7. In Case Of Incorrect Returns Such As:
Without - FS form Different model than on the FS form Non-Clarion unit Damaged unit - or missing parts Return time limit exceeded (45 days from the shipping date on the FS forms)
You will be debited by SAA if any of the above situations occur.
8. Claim Completion: (Labor and Return Freight)
To claim Labor for removal and installation and Return Freight to Clarion follow the claim completion instructions for "Regular Warranty Claims Without Parts". Except the following:
The FS number must be shown under (item 21) authorization no. and a copy of the FS form and freight bill must be attached.
B. ANTENNAS AND SPEAKERS
The warranty repair and claim procedures are the same as for regular warranty claims with parts and labor. Replacement antennas and speakers can be ordered from the SAA parts department.
Clarion Service Center Address
Clarion Factory Service Center 4895 West 147 Street Hawthorne, CA 90250
REPAIRS AND CLAIMS
SPECIAL CASE - SOUND SYSTEM - REPAIRS AND CLAIMS
SECTION: 04
PART: 06
PAGE: 4
7) Complete a Suzuki Spare Parts/Accessory Warranty claim for: labor, parts, and the freight cost for shipping the defective unit to the ARA service center.
8) Attach to the claim a copy of:
Proof of purchase (previous R.O. or invoice) One copy of the ARA Authorization Form Copy of freight bill
9) Submit the claim to Suzuki following regular submission procedures.
10) In Case of Incorrect Returns Such As:
Without - ARA authorization Form Different model than on the ARA Authorization Form Non-ARA unit Damaged unit - or missing parts Return time limit exceeded (45 days from the shipping date on the AA authorization form)
You will be debited by Suzuki if any of the above situations occur.
Procedure B) For Antennas, Speakers, and Replacement parts
1) Replace with a new unit which can be ordered thru the Suzuki parts department
2 ) Tag and store the defective part following regular
procedures
3 ) Complete and submit a Suzuki Spare Parts/Accessory
Warranty Claim.
4) Attach Proof of purchase (previous R.O. or invoice).
SECTION: 04
PART: 06
PAGE: 5
REPAIRS AND CLAIMS SPECIAL CASE - SOUND SYSTEM - REPAIRS AND CLAIMS
APPLIES TO:
Accessory Sound Systems supplied by SAA (Manufacturer Pioneer).
PROCEDURES
A) Radio/cassette/amplifier chassis
B) Antennas, speakers
When an owner contacts your dealership with a sound system problem use radio, trouble shooting procedures, and use procedures A or B as applicable.
A RADIO/CASSETTE/AMPLIFIER CHASSIS
1. Note the following information:
a) Part number of the unit to be exchanged
b) Your dealership's name, dealer code, mailing address, and phone number
c) Customer name and address
d) Vehicle make - model - year - V.I.N.
e) Delivery date (in use date or purchase date of accessory unit if different)
f) Description of the complaint
2. Call the Pioneer O.E.M. Exchange Center
1-800-553-3756
3. The exchange center will give you an "RA" (Return Authorization) number. This number identifies the exchange request. It also must appear on your warranty claim.
4. The exchange center will ship to you:
a) An exchange unit freight prepaid
b) 2 copies of the RA form
c) Packing List Envelope
d) Reusable container
5. Install the exchange unit into the customer vehicle within 15 days of receipt of the exchange unit. If the customer does not return, return the exchange unit to Pioneer within 25 days. (DO NOT RETURN TO SAA).
6. a) Package the failed unit using the reusable container.
b) Fold the green copy of the RA form and insert into the Packing List Envelope so that the Pioneer service center shows through the packing list window.
c) Return the unit to Pioneer by UPS Surface Freight prepaid.