September 30: LEMON manuals is back up on a temporary server! Slowness is possible
Verify The Complaint
- Make sure the customer's complaint and the service writer's work order description are understood before starting work.
- Make sure the correct operation of the system is understood. Read the service manual description to verify normal system operation.
- Operate the system to see the symptoms. Look for other symptoms that were not reported by the customer, or on the work order, that may be related to the problem.