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Complete Documentation of Defect: Notes

The second most important role a Technician plays in the repair process after fixing the vehicle right the first time is documenting what was actually found and how the problem was resolved.

The approved method of documentation of a repair order utilizes the 3 C's:

Complaint
Cause
Correction.

Fig 1: Approved Method Of Documentation

Courtesy of BMW OF NORTH AMERICA, INC.