RP 1614 - Technician Mentor Program Guidelines: Summary

The complexity of modern trucks requires technicians to continuously update their knowledge and skills. Couple this with a customer's need to keep trucks moving and get them back on the road quickly in the event of a service or repair need, then developing new technicians becomes essential.

Customers demand uptime and shops must deliver it. The lack of skilled technicians entering the workforce escalates the challenge. Incorporating an in-shop technician mentoring program is an effective way of ensuring customers have an excellent service experience in your network or shop. When the proven concepts and processes outlined in this RP are incorporated, a service provider will maximize the shop hours of new technicians, improve shop productivity and help its shops grow effective technicians for the future.