Service Campaign 2019040005 - Update Multimedia System (MBUX) Control Unit Software (P-SC-2019040005)

WARNING: This page is about the GLE350 4Matic, which is a different variant/trim than selected.

Publication date: 2019-05-01
Reference number: P-SC-2019040005

SERVICE CAMPAIGN 2019040005 - UPDATE MULTIMEDIA SYSTEM (MBUX) CONTROL UNIT SOFTWARE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): P-SC-2019040005, Date of Issue: May 01, 2019

MERCEDES-BENZ:

MODEL GLE-CLASS (167 PLATFORM) MODEL YEAR 2020

SUBJECT

Model GLE-Class (167 platform) Model Year 2020

Daimler AG ("DAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year ("MY") 2020 GLE-Class (167 platform) vehicles, the installed software for the multimedia system (MBUX) control unit does not correspond to current production specifications. As a result, no sound may be audible during a phone call while using Apple CarPlay.

Prior to performing this Service Campaign:

Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.

Approximately 55 vehicles are affected.

NOTE:

Use Xentry 3/19 with all associated patches or higher.
Follow the steps exactly as described in Xentry.
Connect battery charger (battery voltage >12.5V).
Ensure all electrical consumers are switched-off.
In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
Refer to Star Diagnosis System (SDS) Best Practices Guide.

WORK PROCEDURE

Connect XENTRY Diagnosis.
Update multimedia system (MBUX) control unit software.
To do so, select menu item "Quick test view → A26/17 MBUX multimedia system (head unit) → Adaptations → Control unit update → Update of control unit software".

Then follow the user guidance in XENTRY Diagnosis.

WARRANTY INFORMATION

Operation: Connect/disconnect battery charger (02-5058)

Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Update multimedia system (MBUX) control unit software (02-9334)

WARRANTY INFORMATION

Damage Code	Operation Number	Labor Time (hrs.)
82 988 01 8	02-5058	0.1
	02-4762	0.1
	02-9334	0.1

NOTE: Operation Number labor times are subject to change