Training Program Goals

A fleet's goal should be to have an ongoing, systematic program that furnishes the technician with training that delivers all the necessary technical information and hands-on skills needed to maintain and improve the competency of the technician during employment. The fundamental competence levels required of a service technician are:

1. Ability to diagnose the malfunction by:
   1. recognizing an abnormal condition (or verifying the customer complaint),
   2. relating symptoms to probable causes. This involves the use of the proper test equipment, accurately interpreting test results, and isolating the problem cause.
2. Ability to correct the malfunction by:
   1. selecting the proper service procedure and taking the action required-adjust, repair, replace-to preclude the recurrence of the problem (i.e., correct the problem),
   2. testing to specification to ensure the problem has been corrected (verify the repair).