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Service Campaign 2009020004 - Replace Tele Aid Control Module (2009020004)

Publication date: 2009-03-20
Reference number: 2009020004

SERVICE CAMPAIGN 2009020004 - REPLACE TELE AID CONTROL MODULE

SERVICE CAMPAIGN 2009020004 - REPLACE TELE AID CONTROL MODULE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): 2009020004, Date of Issue:  March 20, 2009
MERCEDES-BENZ: Models 164/164.8/171/204/204.9/209/211/216/219/221/230/251; Model Years 2008 and 2009
GROUP: 00 OF SERVICE INFORMATION BINDER
GROUP: 1 OF INFORMATION_PARTS AND ACCESSORIES BINDER
Superceded Bulletin(s): 2009020004, Date of Issue:  March 3, 2009

SUBJECT

Models 164/164.8/171/204/204.9/209/211/216/219/221/230/251 

Model Years 2008 and 2009 

Replace Tele Aid Control Module 

This Service Campaign has been initiated because Daimler AG (DAG) has determined that the Tele Aid may not function properly as a result of a hardware fault in the Tele Aid control module. If this condition exists an instrument cluster message of "No Service" and "Tele Aid inoperable" will be seen by the customer. To correct this condition dealers will replace the Tele Aid control module at the next workshop visit.

Prior to performing this Service Campaign:

Please note that Recall and Service Campaigns do not expire  and may also be performed on a vehicle with a vehicle status indicator.

Approximately 22,508 vehicles are affected.

PROCEDURE

NOTE: If possible, please perform any service or maintenance work on the vehicle after  completing the entire Tele Aid control module installation (including faxing of the Tele Aid registration form to ATX). This will help to minimize any possible waiting time which may occur while ATX is processing the Tele Aid registration form.
NOTE: Prior to starting the procedure ensure to: 
  • Use DAS 11/08 with all associated patches or higher.
  • Connect Star Diagnosis
  • Follow the steps exactly as described in DAS.
  • Connect battery charger.

A. TRANSFER TELE AID CONTROL MODULE SETTINGS

  1. Print-out control module version by navigating through the following screen menus: Main Groups/Control Units/Information and communication/Audio, video, navigation and telematics/Tele Aid - Emergency call, Stolen vehicle tracking, MB info, Roadside Assistance, Remote door unlocking, Remote door locking/Control unit version Control unit TELE AID.
  2. Transfer the settings of the Tele Aid control module to Star Diagnosis by navigating through the following screen menus: Initial Startup (follow on-screen instructions).
  3. Proceed to Subject B: Replace Tele Aid Control Module. 

B. REPLACE TELE AID CONTROL MODULE

  1. Models 211/219/216/221:
    • Remove trunk floor panel and rear cover panel covering Tele Aid control module.
    • Find location of Tele Aid control module (N123/4, Fig 1-Fig 2).
    • Replace Tele Aid control Module.
    • Proceed to Subject E: Initialize and Register Tele Aid Control Module. 
      Fig 1: Location Of Tele Aid Control Module (Models 211/219: Trunk, Center Front)
      G06219117
      Fig 2: Location Of Tele Aid Control Module (Models 216/221: Trunk, Left Front)
      G06219118
  2. Model 171: proceed to Subject C. 
  3. Model 230: proceed to Subject D. 
  4. Refer to WIS for models:
    • 164/164.8: AR82.95-P-0005GZ
    • 204: AR82.95-P-0005CW
    • 251: AR82.95-P-0005RT
      NOTE: (regarding model 251 WIS instructions):  Remove rear bolts securing front seat to allow easier access to Tele Aid control module.
      NOTE: (regarding the 4 WIS instructions listed above):  After installing Tele Aid control module proceed to Subject E: Initialize and Register Tele Aid Control Module. 
  5. Model 204.9:
    • Remove cargo compartment components, refer to WIS: AR68.80-P-5800CY.
    • Find location of Tele Aid control module (Fig 3)
    • Replace Tele Aid control module.
    • Proceed to Subject E: Initialize and Register Tele Aid Control Module. 
      Fig 3: Location Of Tele Aid Control Module (Model 204.9: Trunk, Center Front)
      G06219119
  6. Model 209 coupe:
    • Find location of Tele Aid control module (N123/4, Fig 4).
    • Replace Tele Aid control module.
    • Proceed to Subject E: Initialize and Register Tele Aid Control Module. 
      Fig 4: Location Of Tele Aid Control Module (Model 209: Trunk, Center Front)
      G06219120

C. REPLACE TELE AID CONTROL MODULE ON MODEL 171

  1. Remove bottom center trunk paneling, refer to WIS: AR68.30-P-4810V.
  2. Remove bolts (1, Fig 5).
  3. Fold down rear panel (2, Fig 5).
  4. Replace Tele Aid Control module (N123/4, Fig 5)
  5. Proceed to Subject E: Initialize and Register Tele Aid Control Module: 
    Fig 5: Tele Aid Control Module Fastener Locations
    G06219121

D. REPLACE TELE AID CONTROL MODULE ON MODEL 230

  1. Open retractable hard top.
  2. Loosen center console, refer to WIS: AR68.20-P-2320R.
  3. Remove screws, remove cover (arrow, Fig 6).
  4. Remove edge guard (A, Fig 6) then remove door threshold.
    Fig 6: Edge Guard And Cover
    G06219122
  5. Open retractable hard top cover (A, Fig 7): hold retractable hardtop switch in closed position until hard top cover (A) is open.
  6. Loosen screw (arrow, Fig 7) and remove screw under hard top cover (not shown) then remove hard top hinge cover (B).
    Fig 7: Retractable Hard Top Cover And Hinge
    G06219123
  7. Remove 4 bolts (arrows, Fig 8) then remove rear wall panel (A).
    Fig 8: Rear Wall Panel Bolt Locations
    G06219124
  8. Loosen rear storage box:
    • Using a plastic wedge, remove cover (arrow, Fig 9) in front of storage box.
      Fig 9: Rear Storage Box
      G06219125
    • Remove 2 lower bolts (arrows, Fig 10).
    • Loosen 2 bolts (A) on inside of storage box.
  9. Repeat steps 3, 4, 6, and 8 on opposite side.
    Fig 10: Storage Box Bolt Locations
    G06219126
  10. Remove 4 Tele Aid control module bracket bolts (arrows, Fig 11).
  11. Remove Tele Aid control module:
    • Move storage boxes away from Tele Aid control module (A, Fig 11) to gain access to wire harness and cables.
    • Remove bolts (B, Fig 11) securing Tele Aid control module to mounting bracket (C).
    • Disconnect wire harness and cables from Tele Aid control module (A).
    • Slide Tele Aid control module (A) out of mounting bracket (C, Fig 11).
  12. Proceed to Subject E: Initialize and Register Tele Aid Control Module. 
    Fig 11: Tele Aid Control Module Bracket Bolt Locations
    G06219127

E. INITIALIZE AND REGISTER TELE AID CONTROL MODULE

  1. Continue with initial startup (follow on-screen instructions).
  2. When prompted to print fax form do not  use fax form in DAS. Instead use fax form in  Fig 13 . 
  3. Print-out control module version by navigating through the following screen menus: Main Groups/Control Units/Information and communication/Audio, video, navigation and telematics/Tele Aid - Emergency call, Stolen vehicle tracking, MB info, Roadside Assistance, Remote door unlocking, Remote door locking/Control unit version Control unit TELE AID.
  4. Complete registration form, register new control module with ATX by faxing fax form along with new control module version information and old control module version information.
  5. Reassemble in reverse order.
  6. After receiving the fax from ATX  confirming that the unit swap was successful, check the subscriber status. If the customer is a non-subscriber do not make an i-call; the service campaign is complete. If the customer is indicated to be a subscriber, please perform an i-call to verify that the Tele Aid system is working properly (either of the below responses indicates that the system is operating correctly):
    • "Welcome to Tele Aid, a service of Mercedes-Benz.".
    • "You've reached the Mercedes-Benz Tele Aid assist line. Would you like to hear more about Tele Aid?"
      NOTE: Do not to perform the i-call prior to receiving confirmation from ATX.
      Fig 12: Tele Aid Icons
      G06219128
  7. After receiving either of the above messages, please end the call.

PARTS INFORMATION

PARTS INFORMATION

Qty. Part Name Part number Estimated Replacement Rate
1 Tele Aid control module A 204 820 20 85 85 100%
NOTE:
  • Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to an improper part number(s) will be denied.
  • The following allowable labor operation should be used when submitting a warranty claim for this repair:

WARRANTY INFORMATION

Operation:

  1. Star Diagnosis System (SDS) Connect & Disconnect (02-4762)
  2. Battery charger connect (with SDS connected) (02-5058)
  3. Replace Tele Aid control module (02-6272)
WARRANTY INFORMATION

Damage code Operation Number Labor Time Est. Model Indicator(s)
82 900 39 7 02-4762 0.2 AA, AB, AE, AC, AD, BA, BD, BE, BF, CA, CB, CC, CD, DA, DB, DC, DD, DE, EA, EB, EC, ED, R4, R8, R5, R6, S7, SB, TA, TB, TC, T7, T8, T9, U7, U8, XA, X2, X3, X4, Y3, Y4, Z1, Z4, Z5, Z6
02-5058 0.1
02-6272 0.3 EA, EB, EC, ED, Z1, Z4, Z5, Z6
0.4 AA, AB, AE, AC, AD, DA, DB, DC, DD, DE, S7, SB, TA, TB, TC, T7, T8, T9, U7, U8, X2, X3, X4, Y3, Y4,
0.7 CA, CB, CC, CD, XA
1.6 R4, R8, R5, R6
1.0 BA, BD, BE, BF
Fig 13: Digital Tele Aid Service Campaign Form
G06219129
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