Voluntary Safety Recall Campaign 2025 QX80; Around View Monitor Control Unit Reprogramming (ITB24-015)

VOLUNTARY SAFETY RECALL CAMPAIGN 2025 QX80; AROUND VIEW MONITOR CONTROL UNIT REPROGRAMMING

SERVICE CAMPAIGN BULLETIN

APPLIED VEHICLES

2025 QX80 (Z63)

Check Service COMM or Dealer Business Systems (DBS) 

National Service History to confirm campaign eligibility  .

INTRODUCTION

Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2025 QX80 vehicles to inspect and if necessary, reprogram the Around View Monitor (AVM) control unit. This service will be performed at no charge to the client for parts or labor.

IDENTIFICATION NUMBER

Infiniti has assigned identification number R24C2 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

RETAILER RESPONSIBILITY

It is the retailer's responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) clients and vehicles in a retailer's inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration  . While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.

SERVICE PROCEDURE

HINT:  If the Wi-Fi connection is not sufficient or is unstable, the data may not download correctly during the reprogramming procedure.

1. Pull back on the parking brake switch to apply the parking brake (red indicator will illuminate when ON).
2. Connect the VI3 to the vehicle Data Link Connector (DLC).
   • Connect the provided USB cable to the VI3 and the CONSULT PC.
   IMPORTANT: Be sure the vehicle has a sufficient amount of fuel as the vehicle will need to idle for the duration of the 90 minute reprogram.
3. Start the engine.
   1. Depress the brake pedal.
   2. Press the push-button ignition switch one (1) time.
4. Verify the headlamps are OFF.
5. Turn the HVAC ON, set to Auto, and then set the temperature to 68°F; this will help prevent the CONSULT PC and VI3 from overheating.
6. Verify the CONSULT PC is connected to the internet with a local Wi-Fi source.
7. Open CONSULT 4 on the CONSULT PC.
8. If prompted, select USA/CANADA Dealers  from the drop-down menu (Figure 4), and then select OK  (not shown).
9. Login using your NNAnet credentials, and then select Submit  .
   IMPORTANT: If not prompted to enter your username and password, the CONSULT PC may not be connected to Wi-Fi. Close CONSULT 4, confirm the CONSULT PC is connected to Wi-Fi, and then reopen CONSULT 4.
10. Allow CONSULT 4 to connect to the VI3, and the system call to complete.
11. Select All self Diagnosis result  and confirm if any DTCs are present.
12. If any DTCs are present, perform Erase all DTC as follows:
    • Select the Erase DTC  icon, and select Yes  to erase.
13. Select Home  , then locate and select AVM  .
14. Select ECU Reprogramming  .
    • This process may take several minutes.
    • If Error code R801 appears, select ECU Identification  in AVM.
      1. Compare the ECU part number with the part numbers listed in Table A  .
         • If the current AVM part number does not match one of the part numbers listed in Table A  , no further action is necessary.
         • If the current AVM part number does match one of the part numbers listed in Table A  , continue to step 15 for reprogramming.
    TABLE A
    
    

    ECU	CURRENT ECU PART NUMBER: 988H2-
    AVM	7JB0A, 7JB0B, 7JB1B, 7JB2B, 7JB3A, 7JB4A, 7JB5A

15. Verify the VIN is correct and select Next  to download the software.
16. Once the software download has completed, select Next  .
17. If Figure 14 is displayed asking to change to VCI mode, select No  .
18. Allow the reprogram to complete.
    • This process will take approximately 90 minutes.
19. When the screen in Figure 16 is displayed, select START  .
20. Confirm the Current status  has changed to "Completed", and then select Next  .
21. Verify the Current  (new) part number is different than the Previous  part number, and then select Complete  .
22. Select Home  .
23. Select BCM  (not shown).
    1. Press the push-button ignition switch one (1) time to turn the ignition OFF.
    2. Open the driver's door.
    3. Wait 2 minutes or until the HVAC display turns OFF.
    4. Press the push-button ignition switch one (1) time without depressing the brake pedal to turn the ignition ON. DO NOT  start the engine.
24. Select All self diagnosis result  and confirm if any DTCs are present.
25. If any DTCs are present, perform Erase all DTC  as follows:
    • Select the Erase DTC  icon, and select Yes  to erase.
26. Verify all DTCs have erased.

    HINT:  Wait for the DTC Erase process to finish.

27. Close CONSULT 4 by selecting the X  in the upper RH corner.
28. Turn the vehicle OFF by pressing the push-button ignition switch one (1) time.
29. Disconnect the VI3 from the DLC and remove it from the vehicle.

CLAIMS INFORMATION

Submit a "CM" line claim using the following claims coding:

CAMPAIGN ("CM") ID	DESCRIPTION	OP CODE	FRT
R24C2	Reprogram AVM Control Unit	R24C20	0.5
	Reprogram Not Needed	R24C21	0.3

AMENDMENT HISTORY

PUBLISHED DATE	REFERENCE	DESCRIPTION
November 13, 2024	ITB24-015	Original bulletin published
December 17, 2024	ITB24-015A	Steps and Figures have been edited, added and/or reorganized/renumbered throughout the body of this bulletin. Part number removed from Table A.