System locks up or freezes constantly
WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:
- Check the vehicle battery condition first (see BATTERY TEST ).
- Always check for and resolve all CAN DTCs before troubleshooting the navigation system.
- Verify that the correct audio-navigation unit is installed for this model. Go into the System Diagnostic Mode (see SYSTEM DIAGNOSTIC MODE ), and use Version (see VERSION ).
- Make sure that the latest navigation software is installed.
- Check the connectors for poor connections or loose terminals.
- Check any official Honda service website for more service information about the navigation system.
- Turn the ignition switch to ON (II).
Does the system reboot, lock up, or freeze?
YES -Replace the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ), and recheck. If the problem does not go away, replace the HDD (see HDD REMOVAL/INSTALLATION ).
NO -The system is OK at this time. Go into the System Diagnostic Mode (see SYSTEM DIAGNOSTIC MODE ), and use the Unit Check diagnosis (see UNIT CHECK (QUICK CHECK) ) to check the audio-navigation unit and the navigation display unit status. If any status are NG, substitute the affected unit with a known-good unit, and recheck.