October 30: LEMON manuals on a temporary server, it is slow and having issues, download the manuals you need! Later in November we will switch back to the fast server.
Steps to Verify The Complaint
- Before getting in the vehicle, review the R.O., confirm this is the correct vehicle.
- Is any additional information needed about the complaint? Certain questions to the customer can help narrow this step.
- Is the problem intermittent? What are the conditions (roads, temp., speed, etc.)? What is the frequency of the occurrence?
- Test drive if driveability related or the conditions require, duplicate conditions as stated by customer.
- Was the complaint reproduced?
- Is knowledge of system or vehicle sufficient?
- Review Reference Training material and owner's handbook for a description of feature operation.
- Research complaint in SIB's.
- Research past repair history on vehicle.