Telephone/Telematic Control Module -J526-, replacing and reconfiguring: Reconfiguration
WARNING: This page does not describe the selected car, but rather 15 other vehicles, including the 2005 Audi allroad, 2004 Audi allroad, 2004 Audi A6, 2003 Audi allroad, and 2003 Audi S6. However, it is still accessible from the selected car via links, so may be relevant.
- Drive vehicle outside to area away from tall buildings, and with no overhead obstructions (trees, bridges, etc.).
- Press the blue OnStar® ("On star") button. A recorded introduction will be heard.
- Press the "On star" button again at any time during the recording (it is not necessary to wait for the recording to finish).
- When an OnStar® call center advisor answers, identify yourself as an Audi Technician, and that you have replaced the "Vehicle Communications Interface Unit (VCIM)".
- Supply advisor with STID number and ESN from new module. Supply the VIN and customer details if necessary. The advisor will guide you through the system reconfiguration and update of the customer's account.
- When reconfiguration is complete, end call by pressing the Communications ("DOT") button.
- Wait ten minutes and press the "On star" button again to verify system operation. Inform call center advisor you are an Audi Technician performing a quality check after TCM replacement/system reconfiguration.
- End call by pressing the Communications ("DOT") button.
NOTE:
- Normal connection time is 10-15 seconds. However, depending on local cellular/GPS conditions, making a connection could take up to three minutes. Be patient.
- If the message: "unable to contact OnStar" is heard, try relocating vehicle to a more elevated or open area and repeat connection attempts. Depending on the local cellular/GPS traffic conditions, several connection attempts may be necessary (and are normal).
- If the message: "OnStar request ended" is heard, the cellular connection was interrupted before the connection was completed. Wait for a short period of time before repeating connection attempt.
- If you are still unable to connect, call OnStar® Customer Care at 1-888-390-4050. The advisor will verifiy the customer's OnStar® account is active.