Audio-Navigation System Update For Upper Screen Going Blank (16-048)

AUDIO-NAVIGATION SYSTEM UPDATE FOR UPPER SCREEN GOING BLANK

TECHNICAL SERVICE BULLETIN

AFFECTED VEHICLES

Year	Model	Trim	VIN Range
2016	MDX	2WD Tech, Tech-Ent, ADV, ADV-Ent	5FRYD3...GB000000 thru 5FRYD3...GB011547
2016	MDX	AWD Tech, Tech-Ent, ADV, ADV-Ent	5FRYD4...GB000000 thru 5FRYD4...GB037480

SYMPTOM

The upper display screen goes blank when shifting out of Reverse.

POSSIBLE CAUSES

There is a software problem within the navigation unit.

CORRECTIVE ACTION

Update the audio and navigation unit software with the navigation software update DVD.

TOOL INFORMATION

Tool Name	Tool Number	Quantity
Acura Navigation ODMD Software Update DVD	07AAR-TZ5A1D0	1

WARRANTY CLAIM INFORMATION

The normal warranty applies.

Operation Number	Description	Flat Rate Time	Defect Code	Symptom Code	Template ID	Failed Part Number
0100A1	Update the navigation system software.	0.3 hr	03214	03217	16-048N	39542-TZ5-A71

Skill Level: Repair Technician

REPAIR PROCEDURE

1. To do the update, you can either have the ignition turned to ON or the engine running even if the screen says you cannot.
   • Ignition turned to ON - Connect the battery charger to the vehicle, and leave it connected during the update procedure to maintain steady battery voltage.
   • Engine running - Park the vehicle outside in a well ventilated area, or attach an appropriate exhaust vent.
   NOTE:

   • If the update is not detected or it does not start automatically, the vehicle may already have the latest software version installed. Go to step  12 to check the software version.
   • The software update will take about 30 minutes to complete. No input is required during the update, so you do not need to stay with the vehicle during this time.
2. After the navigation system finishes loading, press SETTINGS  on the center switch panel and select System Settings  .
3. Scroll down to Bluetooth Status  , and select Off  to turn off Bluetooth®  connectivity.
4. Insert the DVD update disc into the upper slot in the center console. The DVD contains an auto-run program that launches the software update automatically after the DVD is inserted. Go to TOOL INFORMATION  for additional information about the DVD.

   When the DVD is inserted, the navigation (upper display) will show Disc Reading  ... and then Disc No Data  . The ODMD (lower display) will display a No Data  message. It may take up to 1 minute to begin the update; do not eject the disc  . If the unit does not go to the next screen after 1 minute, go to step  12 because the unit may already have the latest software version.

   NOTE: The ignition must remain turned to ON during the entire update procedure. If the ignition is turned to OFF or the DVD is removed during the update, the audio-navigation unit may lock and you will need to do the RECOVERY PROCEDURE FOR LOCKED UNIT to unlock the unit.

   The software update will begin after the upper and lower screen shuts off for a few seconds and reboot. The upper screen will show Program update started  and the lower screen will display 4 updates with a progress bar.

   When the update has completed, the system will reboot a couple of times. Wait until the Enter code  message appears on both the upper and lower display screens before doing the next step. There will also be a keypad on the lower screen.

5. Remove the DVD.
   NOTE: Do not remove the DVD until both upper and lower screens show Enter code  .
6. Turn the ignition to OFF, and wait for at least 1 minute to allow the audio-navigation unit to completely shut down.
   NOTE: If the battery power was interrupted, the software update failed, or the ignition was turned to OFF during the update, resuming the update may lock the unit. In most cases, the update will resume where it left off. However, if the unit is locked after the power is restored or the vehicle is re-started, go to RECOVERY PROCEDURE FOR LOCKED UNIT .
7. Turn the ignition to ON. Once the Enter code  screen appears, press and hold the Audio Power  button for 3 seconds until you hear a beep.

   The navigation screen will show the GPS initialization message.

8. Press and hold the NAVI, BACK, and MENU buttons until the Select Diagnosis Items  screen appears.
9. Select Detail Information & Setting. 
10. Select Version  .
11. Check the SH-Flash, ERATO IPL, BU uCom APP  and HDD DSP  version numbers and make sure they match the TABLE  below. If the version numbers do not match the numbers below, turn the ignition to OFF and go back to step  2 to repeat the update procedure.
    SH-FLASH, ERATO IPL, BU UCOM APP AND HDD DSP VERSION NUMBERS
    
    

    SH-Flash	2.01.2503
    ERATO IPL	02.00.302D
    BU uCom APP	02.001.62D
    HDD DSP	4.118.001.1221

12. Make sure the rearview camera and the multi-angle rearview camera are working properly after the software update. If they are not, reset the cameras by doing the InLine Diagnosis. Follow the instructions below:
    • Move the vehicle to a well ventilated area or attach an appropriate exhaust vent.
    • Press and hold the NAVI, BACK and MENU buttons until the Select Diagnosis Items  screen appears.
    • Press and hold the NAVI button.
    • Select Incomplete  . The system will restart.
    • When the InLine Diag  screen appears, select Start Diag  .
    • Make sure all function icons turn to green. Then, select Exit Diag  .
    NOTE: To get all of the icons to turn green, do the following:
    

    • Press the Pick-up button on the steering wheel.
    • Press the Hang-up button on the steering wheel.
    • Press the Talk button on the steering wheel.
    • Make some noise in front of the microphone located by the roof console module to complete the test.
    • Turn the ignition to OFF, then back to ON. Make sure the InLine Diag  screen does not reappear.
13. Delete all paired phones from the vehicle. Some HFL features from previously paired phones may change due to the software update.
14. After the software has been updated, do the AcuraLink function checks to ensure all AcuraLink functions are working correctly.

    Turn the ignition to the ON in an open and uncovered area to ensure good GPS and cellular signal reception for at least 10 minutes. Wait until the LED on the roof console panel is lit and turns solid green. If the LED does not turn solid green after 30 minutes, contact Tech Line for further help.

15. Press SETTINGS on the dial interface control panel.
16. Select Info Settings. 
17. Select AcuraLink Subscription Status  .
18. If AcuraLink is subscribed to and the contract has not expired, the subscription status should show a current contract either in Premium, Connect, or Standard services. If the status shows No Data  , turn the ignition to OFF for 2 minutes, then back ON. Make sure the vehicle is in an open and uncovered area away from buildings and trees.
    • If the current contract shows AcuraLink Factory Default  , the AcuraLink re-provisioning was not successful or is still in progress. Wait for another 15 minutes, and check again. If the current contract does not change to AcuraLink Premium/Connect/Standard Services  , contact Tech Line.
    • If the current contract is expired, then there is no need to further check for AcuraLink functions. The software update is complete, go to step  24.
    • If the current contract is Premium, Connect or Standard, go to step 19.
19. Press the NAVI button on the center switch panel.
20. Check if the AcuraLink Real-Time traffic appears on the navigation screen (i.e. the TRF icon and green/orange/red traffic lines on the upper display). If the contract on the vehicle is Premium, go to step 21. Otherwise, the software update is complete. Go to step  24.
21. Press the Link  button on the roof console panel to connect an AcuraLink call.
22. After being asked by the voice prompt for AcuraLink service options, say "New Destination").
23. Ask the agent to search for a local point of interest (POI), for example the nearest coffee shop. Ask the agent to download the POI to the vehicle. Check if the POI is downloaded to the vehicle.
24. The software update is now complete. Make sure the service advisor informs the client that his or her phones will have to be re-paired and some customized settings may be lost after the update.

RECOVERY PROCEDURE FOR LOCKED UNIT

1. Make sure the DVD update disc is inserted into the upper slot in the center console.
2. Turn the ignition to OFF.
3. Do a battery cable reset as follows for at least 2 minutes:
   • Disconnect the negative battery cable first, then disconnect the positive battery cable.
   • Short the battery cables together with a jumper wire for 2 minutes.
   • Remove the jumper wire, and connect the battery cables. Connect the positive cable first, then the negative cable.
4. Connect a battery charger or a fully charged jumper battery.
   NOTE: Make sure the DVD update disc is inserted before the ignition is turned back to ON. The unit will immediately look for the update disc to start the recovery process when it powers up.
5. Turn the ignition to ON. Do not start the vehicle  because doing so interrupts the steady battery power needed to update the audio-navigation unit.
6. Make sure the green LEDs on either side of the upper CD slot are blinking. This indicates the recovery process is working. Repeat the RECOVERY PROCEDURE FOR LOCKED UNIT step  1 if the LEDs are not blinking.
   NOTE: The recovery process and software update reload takes about 15 to 30 minutes, depending on when the update process was interrupted. The screens may stay blank during this time.
7. When the recovery process and software update is complete, the Enter code  message and keypad will appear on the screen. Remove the DVD, and turn the ignition to OFF.
8. Wait at least 1 minute.
9. Go to step  8 of the REPAIR PROCEDURE to complete the software update.

   END