Symptom Troubleshooting Index
NOTE:
Most HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration. Call the HFL call center at 888-528-7876 for help before replacing any HFL components.
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST ) | B-CAN DTCs |
| The MID displays and HFL message do not go away after pressing the HFL BACK button | Symptom Troubleshooting (see THE MID DISPLAYS AND HFL MESSAGE DO NOT GO AWAY AFTER PRESSING THE HFL BACK BUTTON ) | B-CAN DTCs |
| The Bluetooth icon in the audio display is not displayed | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle. |
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| The Acura approved Bluetooth phone is having problems pairing to the vehicle | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. |
| The Acura approved Bluetooth phone cannot use all its functions | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. |
| The Acura approved Bluetooth phone does not place or receive calls using the HFL system | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of Acura approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. |
| The client wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the HFL system:
|
See the Owner's Manual for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten (without navigation) | Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN (WITHOUT NAVIGATION) ) | |
| The HFL system does not recognize all voice commands | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE COMMANDS ) | Also see Voice Control Tips (see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION ) |
| The HFL system speaks in French or Spanish | See the HFL section in the Owner's Manual for Changing Language. | |
| The address book does not transfer from Acura approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle. | The phone must be on the list of approved Bluetooth phones and configured correctly. For a list of approved phones, go to www.acura.com/handsfreelink, or call the HFL call center at 888-528-7876. |
| The HFL messages and voice prompts cannot be heard or are weak | Symptom Troubleshooting:
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| No sound when Bluetooth audio is used | Symptom Troubleshooting:
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| Bluetooth audio does not work | Symptom Troubleshooting:
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| Bluetooth cell phone cannot be paired | Symptom Troubleshooting (see BLUETOOTH CELL PHONE CANNOT BE PAIRED ) |
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| The communication with cell phone is interrupted or changes | Symptom Troubleshooting:
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| Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work | Symptom Troubleshooting:
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Bluetooth cell phone compatibility (Some Bluetooth cell phones do not support the function. For further information, please contact the cell phone carrier or the cell phone manufacturer) |