Radio, Navigation RNS 315, Updated Programming For System Reset (GROUP 91, NO. 10-33)

Publication date: 2010-11-18
Reference number: GROUP 91, NO. 10-33
Supersedes refnos: 2024776

RADIO, NAVIGATION RNS 315, UPDATED PROGRAMMING FOR SYSTEM RESET

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 91, NO. 10-33 (2024776), Date of Issue: November 18, 2010

VOLKSWAGEN:	CC, Eos, Golf, GTI, Jetta, Jetta SportWagen, Passat, Tiguan 2011
GROUP:	91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)

APPLICABLE MODELS AND YEARS

Model(s)	Year	Eng. Code	Trans. Code	VIN Range From	VIN Range To
CC, Eos, Golf, GTI, Jetta, Jetta SportWagen, Passat, Tiguan	2011	All	All	All	All

CONDITION

91 10 33 November 18, 2010 2024776

Radio, Navigation RNS 315, Updated Programming for System Reset

TECHNICAL BACKGROUND

Software problem in RNS 315 causes unit to reset if the vehicle position is west of 128° longitude. The problem only occurs in Alaska, Hawaii and the Canadian provinces of British Columbia and Yukon.

NOTE: Flash CD is available on an order only basis due to the unique nature of failure mode.

PRODUCTION SOLUTION

Running production change for MY 2011.

SERVICE

VERIFY RNS 315 SOFTWARE

Select Vehicle Self - Diagnosis
Select on Board Diagnostics (OBD)
Select 37 - Navigation
Select 003 - Identification
Select 003.01 Identification Master
Select Software Version
Verify the software is not 11 or higher

Tip: If software level is found to be at 11 or higher, this technical bulletin DOES NOT apply, further diagnosis is required.

UPDATE PROGRAMMING

Reprogram navigation unit with CD - Literature Number: RNS315FLSH11.

Insert key and turn to the on position without starting up the vehicle
If necessary, remove customer Compact Disc (CD) from radio, and store in a safe place
Insert programming CD RNS315FLSH11 into the radio
Press the Start icon on the screen
Press OK to start flash
Tip: The flash will take approximately 10 minutes to complete.
Once the software update succeeded OK screen is seen, remove the flash disc and store in a secure spot
If necessary, reload customers music CD

Tip: If the problem still occurs after the update programming is complete, contact technical assistance by selecting the "Technical Assistance" tab in ElsaWeb and follow the instructions to obtain a 6 digit access code.

WARRANTY

NOTE: Claims will be debited back for customer complaints unrelated to this issue.

WARRANTY INFORMATION

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual⁽¹⁾

Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

CC, Eos, Golf, GTI, Jetta, Jetta SportWagen, Passat, Tiguan

2011

All

Claim Type:

Use applicable Claim Type⁽¹⁾

SAGA Coding

Service Number:

Damage Code

HST

Damage Location (Depends on Service No.)

Parts Manufacturer (removed part)

9132

0039

Use applicable when indicated in ElsaWeb (L/R)

Y D 5⁽²⁾

Labor Operation⁽³⁾ : Update programming

91322599 = 40 TU

Diagnostic Time ⁽⁴⁾

GFF Time expenditure

01500000 = 00 TU max.

Road Test

01210002 & 01210004

Technical Diagnosis

0132xxxx = 00 TU max.

Claim Comment: Input "As per Technical Bulletin 2024776" in comment section of Warranty Claim.

⁽¹⁾	Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

⁽²⁾	Code per warranty vendor code policy.

⁽³⁾	Labor Time Units (TUs) are subject to change with ELSA updates.

⁽⁴⁾	Documentation required per Warranty Policy & Procedures Manual.

REQUIRED PARTS AND TOOLS

No Special Parts required.

TOOL INFORMATION

Tool Description	Tool No:
CD	RNS315FLSH11
Midtronics Battery Tester/Charger	InCharge 940 (INC 940)

Tip: Copies of the Update - Programming CD may be ordered from Volkswagen Technical Literature Ordering Center at → www.vw.techliterature.com .

ADDITIONAL INFORMATION

All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information.