Radio, Navigation RNS510 Flash For Various Functionality Concerns (GROUP 91, NO. 10-21)

Publication date: 2010-09-08
Reference number: GROUP 91, NO. 10-21
Supersedes refnos: 2019598, GROUP 91, NO. 09-02, GROUP 91, NO. 09-03, GROUP 91, NO. 09-28

RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 91, NO. 10-21 (2019598), Date of Issue: September 8, 2010

VOLKSWAGEN:	CC - 2009-2010; Eos - 2009-2010; Golf, GTI - 2009-2010; Jetta - 2009-2010; Jetta SportWagen - 2009-2010; Passat - 2009-2010; Passat Wagon - 2009-2010; Tiguan - 2009-2010; Touareg 2 - 2009-2010
GROUP:	91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)

Superceded Bulletin(s): GROUP 91, NO. 09-28, Date of Issue: November 17, 2009

APPLICABLE MODELS AND YEARS

Model(s)	Year	Eng. Code	Trans. Code	VIN Range From	VIN Range To
CC	2009 - 2010	All	All	3C_9E000001	AN_AE501300
Eos	2009 - 2010	All	All	1F_9V000001	AH_AV010978
Golf, GTI	2009 - 2010	All	All	1K_9W000001	AJ_AW200214
Jetta	2009 - 2010	All	All	1K_9M000001	AJ_AM001554
Jetta SportWagen	2009 - 2010	All	All	1K_9M000001	AJ_AM600171
Passat	2009 - 2010	All	All	3C_9E000001 3C_9P000001	AN_AE006233 AN_AP000059
Passat Wagon	2009 - 2010	All	All	3C_9E000001	AN_AE006233
Tiguan	2009 - 2010	All	All	5N_9W000001	AX5AW001584 AX2AW513318
Touareg 2	2009 - 2010	All	All	All	All

CONDITION

91 10 21 September 8, 2010 2019598 Supersedes T. B. Group 91 number 09-28 dated Nov. 17, 2009 due to addition of 2010 VIN breaks.

Radio, Navigation RNS510 Flash For Various Functionality Concerns

NOTE: Software update does not apply to units that have software 980 and higher. Downgrading the software will cause loss of functionality. Radios that are replaced due to this will be debited back to the dealer.

Speaker feedback or hum from the rear speakers. May occur with the unit being off
On startup, media interface functions starts, even though unit was shut off with another audio source such as FM
PIN code required unnecessarily
PIN code not accepted
GPS only available with map DVD inserted
Map data not completely copied on to the hard drive
DVD/CD not recognized
SD card or hard drive can not be selected
Unit freezes or hangs up
Unit resets itself off with cracking/banging
Loss of presets
Slow boot up time
GPS map display freezes
No sound after diagnosis
No sound
Destination can not be saved or lost
Unit switches itself off
GPS location not recognized
Fault 00862 aerial for navigation (GPS) R50/R50 short circuit to earth shown
No communication with gateway module
Customer experiences sporadic problems with the mute button being inoperative. (SW 210 & lower)
Unable to adjust volume while listening to satellite radio. (SW 210 & lower)
Incorrect heading designation in certain instances. Example: ("Hwy 401 Express lane" is interpreted as "Hwy 401 East" regardless of direction). (SW 210 & lower)
System stability concerns (Tiguan SW 120 & lower)

TECHNICAL BACKGROUND

Software concern.

PRODUCTION SOLUTION

SW 980 introduced November 2009 beginning with VIN breaks:

Tip: Touareg uses a "2" as the last digit of the software level.

CC - 3C_AE501301
Eos - AH_AV010979
Golf / GTI - AJ_AW200215
Jetta Sedan - AJ_AM001555
Jetta SportWagen - AJ_AM600172
Passat, Passat Wagon (Emden) - AN_AE006234
Passat (Mosel) - AN_AP000060
Tiguan:
- AX_AW001585 (Line ¹⁾
- AX_AW513319 (Line ²⁾
Touareg - Not applicable

SERVICE

Tip: DO NOT remove navigation unit from vehicle.

Connect Midtronics InCharge 940 (INC 940) tester/charger to vehicle's battery.
Verify that the touch screen navigation unit has not been updated.

VERIFY TOUCH SCREEN NAVIGATION SOFTWARE

Select Vehicle Self - Diagnosis.
Select on Board Diagnostics (OBD).
Select 37 - Navigation.
Verify the software is not 380/ 382 or higher.

Fig 1: VAS Display - Software Level

Tip: If software level is found to be at 380 / 382 or higher, this technical bulletin DOES NOT apply, further diagnosis is required.

UPDATE PROGRAMMING

Tip:

During the programming of the navigation unit, the screen will go blank several times. This is considered normal.
If the screen goes blank for more than 30 seconds, press the power button on the navigation unit to resume display.
If you receive an error due to "Amp clamp State", then remove the key.

Reprogram navigation unit with CD - Literature Number: RNS510FLSH0380.

The key must be removed from the ignition with no disc in the radio.
Insert programming CD Part No. RNS510FLSH0380 in to the radio.

This screen will display showing that the disc has loaded properly.

Tip: If a CD error is displayed, and remains more than 5 seconds, remove the CD and reinstall.

Fig 2: Navigation Display - Software Download

Touch "OK" to begin the update.

Fig 3: Navigation Display - Touch "OK" To Begin Update
Touch "OK to accept.

Tip: Information stored on hard drive and the presets will not be lost as part of this update.

Fig 4: Navigation Display - Touch "OK" To Accept

This screen will be shown while the update is taking place.

NOTE: DO NOT cancel update until complete.

DO NOT Start engine.

Disregard timer which appears on lower right side of navigation screen.

Fig 5: Navigation Display - Software Loading Status

Tip: To restart the software flash for extended delays (+10 minutes), press Eject+Day / Night+Guide buttons at the same time.

Fig 6: Navigation Display - Restart Software Flash

Tip: If this error is noted, use the above tip to force a reload of the software flash.

Fig 7: Navigation Display - Downgrade Error

The system has loaded the update properly.

Remove the CD to reboot the navigation unit.

Fig 8: Navigation Display - SWL Success

Tip: If the problem still occurs after the update programming is complete, contact technical assistance by selecting the "Technical Assistance" tab in ElsaWeb and follow the instructions to obtain a 6 digit access code.

WARRANTY

WARRANTY INFORMATION

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual ⁽¹⁾

Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

2009 - 2010

All

3C_9E000001

AN_AE501300

Eos

2009 - 2010

All

1F_9V000001

AH_AV010978

Golf, GTI

2009 - 2010

All

1K_9W000001

AJ_AW200214

Jetta

2009 - 2010

All

1K_9W000001

AJ_AM001554

Jetta SportWagen

2009 - 2010

All

1K_9M000001

AJ_AM600171

Passat

2009 - 2010

All

3C_9E000001
3C_9P000001

AN_AE006233
AN_AP000059

Passat Wagon

2009 - 2010

All

3C_9E000001

AN_AE006233

Tiguan

2009 - 2010

All

5N_9W000001

AX_AW001584
AX_AW513318

Touareg 2

2009 - 2010

All

Claim Type:

Use applicable Claim Type ⁽¹⁾

SAGA Coding

Service Number:

Damage Code

HST

Damage Location (Depends on Service No.)

Parts Manufacturer (removed part)

9132

0039

Use applicable when indicated in ElsaWeb (L/R)

Y G K ⁽²⁾

Labor Operation ⁽³⁾ : Charge Battery

27068950 = 10 TU

Labor Operation ⁽³⁾ : Update Programming

91322599 = 80 TU

Diagnostic Time ⁽⁴⁾

GFF Time expenditure

01500000 = 00 TU max.

Road

Test 01210002 & 01210004

Technical Diagnosis

0132xxxx = 00 TU max.

Claim Comment: Input "As per Technical Bulletin 2019598" in comment section of Warranty Claim.

⁽¹⁾	Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

⁽²⁾	Code per warranty vendor code policy.

⁽³⁾	Labor Time Units (TUs) are subject to change with Elsa updates.

⁽⁴⁾	Documentation required per Warranty Policy & Procedures Manual.

REQUIRED PARTS AND TOOLS

No Special Parts required.

REQUIRED PARTS AND TOOLS REFERENCE CHART

Tool Description	Tool No:
CD	RNS510FLSH0380
VAS Diagnostic Tool	VAS 5051B, 5052A, 6150 (Base CD V18.00 and Brand CD V18.05 or higher)
Midtronics Battery Tester/Charger	InCharge 940 (INC-940)

Tip: Additional copies of the Update - Programming CD may be ordered from Volkswagen Technical Literature Ordering Center at www.vw.techliterature.com.

ADDITIONAL INFORMATION

All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information.