Environmental Compliance Action VC - Install Mercury Label (VC/VC00)

ENVIRONMENTAL COMPLIANCE ACTION VC - INSTALL MERCURY LABEL

SERVICE CAMPAIGN BULLETIN

SUBJECT

2002-2004 Model Year Passat W8, 2004-2005 Model Year New Beetle, 2004-2005 Model Year Touareg and Phaeton and 2000-2003 Model Year Eurovan Camper/Weekender

Install Mercury Label on Vehicles Registered in the States of Vermont, Maine and Connecticut

This is to inform you of an environmental compliance action involving some Volkswagen vehicles that are registered in the states of Vermont, Maine and Connecticut.

PROBLEM DESCRIPTION

The affected vehicles were sold without a mercury content information label that is required by some state laws. This label is intended, in part, to remind vehicle salvage personnel to remove and properly dispose of any mercury-containing component(s) before the vehicle is scrapped. While tiny amounts of mercury may be incorporated internally in some vehicle components such as xenon headlights, backlit displays and navigation systems, they do not pose a health risk to anyone using the vehicle.

REMEDIAL ACTION

Affix required mercury label.

Each customer notification letter will include one label, and vehicle owners are being asked to affix this label themselves or ask their dealer to do it for them.

In the event you are asked to apply the label, it must be provided by the owner. An owner reply card need not be returned because you update our records when you submit your claim for payment.

VEHICLE IDENTIFICATION NUMBERS

The vehicles affected by this action are listed separately by state on VESIS and on the VWHub. Please refer to this VIN list to determine whether any vehicles in your inventory are affected.

Please note that the VINs on the list represent the affected vehicles. As this is a label campaign, the VC code will not show on OTIS. The above-mentioned VIN listing can be used as a tool to determine whether or not a particular vehicle requires the corrective work.

LIMITATION OF SALE OR LEASE OF CERTAIN VEHICLES

It is imperative that any vehicle in your new or used car inventory affected by this action is corrected prior to delivery for sale or lease.

OWNER NOTIFICATION MAILING

Volkswagen will notify all known owners of affected vehicles directly by first class mail on or about May 18, 2005. Each notification letter will include one information label, installation instructions and a postage-paid "Owner Reply Card." Owners will be asked to affix this label themselves or seek the help of an authorized Volkswagen dealer. A sample copy of the owner letter is attached for your information.

VEHICLE ALLOCATION

There will be no vehicle allocation list issued for this action.

PARTS INFORMATION

A replacement mercury label, part number 1K0 010 467 T, will be supplied with each owner notification letter. You will also receive ten (10) of these labels that can be used for your in-stock vehicles affected by this action. Additional mercury labels will be available at no charge through Resolve at (800) 544-8021. You must provide the VIN of the vehicle that requires the mercury label.

TIME REQUIREMENTS/ REIMBURSEMENT

To ensure prompt and proper payment, be sure to enter, immediately upon completion of the repair work, the reimbursement code listed below. As this is a label campaign, the VC code will not show on OTIS, but claims will only be paid for vehicles with an open VC code in OTIS on the day of repair.

Repair Code (Damage Code Field)	Time Units	Work Scope
VC 12	10 T.U.	- Affix mercury label, part number 1K0 010 467 T
There is NO reimbursement for Vehicle Wash or Loaner Vehicle.

The system automatically enters labor applicable to the above listed code.

For vehicles that, according to your information, cannot be corrected or reached, and one of the codes below best describe the reason, please enter one of the applicable codes into the system:

• VC 20 - Customer Refused Repairs
• VC 30 - Total Loss
• VC 40 - Vehicle Stolen
• VC 50 - Vehicle Exported

ADDITIONAL CAMPAIGNS

Some of the affected vehicles may be involved in an additional corrective action. Please check your OTIS View Campaign inquiry screen so that any additional required work can be done simultaneously. Ensure customer approval is obtained before proceeding with any additional work.

CAMPAIGN VERIFICATION

As this is a label campaign, the OTIS View Campaign verification is not required for this action.

DEALER OBLIGATION

To ensure customer satisfaction, as well as to minimize inconvenience to customers, you are urged to service each vehicle at the scheduled service appointment time.

SERVICE HELP

If you have a question regarding this or any other campaign, please call (800) 741-2919.

DEALER PERSONNEL INFORMATION

Please inform and/or provide a copy of this communication to every person in your dealership who has campaign-related responsibilities, including parts and accounting personnel.

CUSTOMER LETTER EXAMPLE

Volkswagen of America, Inc.

May 2005

Subject: Environmental Compliance Action VC - Affix Mercury Content Information Label on Certain Volkswagen Vehicles Registered in the States of Vermont, Maine and Connecticut 

Dear Volkswagen Owner:

We are writing to inform you of an environmental compliance action affecting some Volkswagen vehicles that are registered in the states of Vermont, Maine and Connecticut. Our records show that you are the owner of one of these vehicles.

What Is The Problem? 

The affected vehicles were sold without a mercury content information label that is required by some state laws. This label is intended, in part, to remind vehicle salvage personnel to remove and properly dispose of any mercury-containing component(s) before the vehicle is scrapped. While tiny amounts of mercury may be incorporated internally in some vehicle components such as xenon headlights, backlit displays and navigation systems, they do not pose a health risk to anyone using the vehicle.

What We Would Like You To Do 

Please affix the enclosed label to your vehicle in accordance with the instructions accompanying this letter. You may affix this label yourself, or if you prefer, you may have the label affixed by your authorized Volkswagen dealer free of charge. The service will take just a few minutes. In either case, as soon as the label has been affixed, we ask that you please complete and return the self-addressed, postage-paid Owner Reply Card enclosed with this letter.

Lease Vehicles 

If you are the lessor and registered owner of the vehicle identified in this action, please forward this information via first class mail to the lessee.

Have You Changed Your Address or Sold the Vehicle? 

If you have, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.

Service Help from Us 

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please call or write to:

1. Volkswagen of America, Inc.
2. Attn: Customer CARE Center - Hills East (VC)
3. 3499 West Hamlin Road
4. Rochester Hills, MI 48309
5. 1-800-893-5298

We regret any inconvenience this matter may cause. Thank you for driving a Volkswagen!

CAMPAIGN WORK PROCEDURE - VC ENVIRONMENTAL COMPLIANCE ACTION